Iberia Solar Customer Success Manager (Remote)

GoodWe; As Catro Rúas; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

GoodWe is seeking a Customer Success Manager Iberia (m/f/d) to build and maintain strong relationships with installers and distribution partners across Iberia, ensuring long-term retention and satisfaction.

You will engage with new and existing customers, provide product and technical guidance, and collaborate with cross-functional teams to optimize the customer journey and identify opportunities for growth.

Formación

• Minimum 3+ years in Customer Success (energy/construction/technical sectors preferred).
• Technical background with electrical engineering degree or electrician qualification.
• Experience in solar, PV, inverters, energy storage, or utility industries is a plus.
• Excellent communication and retention skills.
• Fluent in English and Spanish; additional languages advantageous.

Responsabilidades

• Manage relationships with B2B customers including installers and distributors.
• Coordinate with technical team for onboarding and kickoff meetings.
• Establish and maintain customer service policies and best practices.
• Provide high-level technical and product support.
• Analyze and optimize processes to improve software experience.
• Identify new sales opportunities and pass qualified leads to GW Sales Manager.
• Organize training programs for customers.
• Handle customer complaints and improve satisfaction.
• Collaborate with Marketing and Technical teams.
• Work with local GW Sales Manager on meetings and distributor visits.

Conocimientos

Communication skills

Customer success

Bilingual English/Spanish

Educación

Bachelor's degree in Electrical Engineering

Electrician qualification

Descripción del empleo

GoodWe is seeking a Customer Success Manager Iberia (m/f/d) to build and maintain strong relationships with installers and distribution partners across Iberia, ensuring long-term retention and satisfaction.

You will engage with new and existing customers, provide product and technical guidance, and collaborate with cross-functional teams to optimize the customer journey and identify opportunities for growth.