Customer Success Executive - Benelux Market

Bizaway-Srl; Barcelona; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and bonus

Career development

Multicultural and international team

Free coffee

Free beers

Flexible working policy: 3 days in the

Job summary

BizAway, based in Barcelona, is seeking a Customer Success Executive (Dutch speaking) to manage a Benelux client portfolio. You will onboard clients, drive platform adoption, renewals, and upsell opportunities, while coordinating with Sales, Support, and Product teams to ensure a seamless experience.

Ideal candidates are fluent in English and Dutch, have 1+ year in B2B account management or customer success, and are proactive, organized, and client-focused in a fast-paced scale-up environment.

Qualifications

• Fluent in English and Dutch.
• 1+ years of B2B account management or customer success experience.
• Experience with CRM tools (Salesforce preferred).
• Strong communication and client-first mindset.
• Proactive, organized, and adaptable to fast-changing environment.

Responsibilities

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources to each client’s needs.
• Track client health through usage data, dashboards, and CSAT/NPS surveys; anticipate risks and mitigate churn.
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate with Sales, Support, and Product teams to ensure a smooth client experience and incorporate client feedback.
• Propose actions and campaigns to improve the customer journey and drive growth.

Skills

Fluent English

Dutch language

CRM tools

Communication skills

Client-first mindset

Proactive

Tools

Salesforce

Job description

About BizAway

Here at BizAway, we Deliver the Future of Travel.

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kind collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.

Your role in BizAway

As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage. Your main responsibilities will be:

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Your basic qualifications

• You are fluent in English and Dutch
• You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
• You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
• You are proactive, organized, and thrive in a fast-changing environment
• You have strong communication skills and a client-first mindset

We are also interested in

• Experience in SaaS, Travel Tech, or fast-growing scale-ups
• Experience managing a large volume of B2B clients
• Additional language capabilities

Our offer

• A seat on a scale-up with skyrocketing growth
• Competitive salary and bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in the heart of Barcelona
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Flexible working policy (3 days in the office + 2 remote)

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.