Customer Success Consultant | Remote & Flexible
Hornetsecurity
Une candidature complète en une minute — un CV et une lettre de motivation personnalisés, prêts à envoyer.
Avantages offerts par ce poste
Résumé du poste
Hornetsecurity is seeking a Customer Success Consultant for Madrid or Barcelona to manage a portfolio of customers, drive Success Reviews, and optimize value from Hornetsecurity solutions. The role combines relationship management, proactive risk mitigation, and collaboration with Sales, Partners, and Support.
Occasional travel is required. Fluency in Spanish and English is essential, with a bonus for additional languages.
Qualifications
- Proven experience in Customer Success or account management.
- Strong written and verbal English and Spanish communication.
- Willingness to travel to meet customers.
- Experience in IT, cybersecurity, SaaS is a plus.
Responsabilités
- Serve as the main Customer Success contact for a portfolio of Hornetsecurity customers.
- Schedule and drive regular Success Reviews and follow-up meetings.
- Assess customer satisfaction, adoption, and account health to identify risks.
- Travel to meet customers and partners onsite occasionally.
- Identify churn risks and coordinate with Sales, Partners, Support, and Presales.
- Help customers adopt new capabilities and best practices to maximize value.
- Identify cross-sell and expansion opportunities and engage Sales.
Connaissances
Outils
Description du poste
Hornetsecurity is seeking a Customer Success Consultant for Madrid or Barcelona to manage a portfolio of customers, drive Success Reviews, and optimize value from Hornetsecurity solutions. The role combines relationship management, proactive risk mitigation, and collaboration with Sales, Partners, and Support.
Occasional travel is required. Fluency in Spanish and English is essential, with a bonus for additional languages.
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