Strategic Enterprise Customer Success Lead

Semperis; Madrid; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Semperis is seeking an Enterprise Customer Success Manager for its EMEA team to ensure enterprise customers achieve their outcomes with our cybersecurity solutions. You will partner with Technical Delivery and Sales to maximize value and renewal potential.

You will manage onboarding, health checks, and strategic plans, while driving adoption, expansion, and customer advocacy across multiple accounts. Fluent in Spanish and English, with strong executive communication skills, you’ll build trusted

Qualifications

• 5+ years’ experience as a Customer Success Manager or similar in cybersecurity SaaS.
• Fluent Spanish & English language skills are required; Italian is a plus.
• Strong ability to convey complex threats or product value to executives.

Responsibilities

• Design a success plan for a Book of Business across lifecycle stages.
• Onboard, implement, upsell, cross-sell, and renew for enterprise customers.
• Chart customer health, satisfaction, retention, and growth targets.
• Gather product feedback and collaborate with Product Development.
• Lead training sessions to ensure effective product usage.
• Develop ongoing customer development programs and reference opportunities.

Skills

Customer success management

Executive communication

Storytelling with data

Project/program management

Conflict resolution

Consultative selling

Security product knowledge

CISOs/CIOs communication

Tools

SFDC

Active Directory

Job description

Semperis is seeking an Enterprise Customer Success Manager for its EMEA team to ensure enterprise customers achieve their outcomes with our cybersecurity solutions. You will partner with Technical Delivery and Sales to maximize value and renewal potential.

You will manage onboarding, health checks, and strategic plans, while driving adoption, expansion, and customer advocacy across multiple accounts. Fluent in Spanish and English, with strong executive communication skills, you’ll build trusted