Customer Service Representative – Spanish & English | Barcelona

Savior Artigos Texteis Lda; el Masnou; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Monthly performance bonus

Zusammenfassung

Savior Artigos Texteis Lda in Barcelona is seeking a customer service professional to support customers of a well-known Spanish airline. You will handle high-volume calls with a focus on delivering a great experience, staying calm and empathetic, and making quick decisions to resolve issues.

Fluent Spanish (C1) and English (B2) are required, along with prior customer service experience. This full-time role requires availability for rotating shifts in a dynamic, service-driven environment.

Qualifikationen

• Fluent Spanish (C1) and English (B2) required.
• Previous customer service experience is required.
• Proven experience handling high-volume calls.
• Resilience in sensitive situations and strong communication skills.
• Availability for rotating shifts.

Aufgaben

• Support airline customers by phone with a focus on great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution‑oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Kenntnisse

Spanish (C1)

English (B2)

Customer service experience

High-volume calls

Resilience

Empathy

Decision making

Rotating shifts availability

Jobbeschreibung

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What You'll Do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What We're Looking For

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities