Customer Service Representative – Spanish & English | Barcelona

Savior Artigos Texteis Lda; Barcelona; Vor Ort; EUR 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

Welcome bonus

Performance bonus

Zusammenfassung

Savior Artigos Texteis Lda in Barcelona is seeking a dedicated customer service representative to support our well-known airline client. This on-site role requires fluency in Spanish (C1) and English (B2), resilience in high-volume calls, and a calm, empathetic communication style.

You will handle calls, ensure a great customer experience, and adapt to rotating shifts. A welcome bonus is paid from day one, plus monthly performance bonuses, with a competitive gross yearly salary of €19,623.34.

Qualifikationen

• Fluent in Spanish (C1) and English (B2).
• Previous customer service experience required.
• Proven ability to handle high-volume calls.
• Resilient, empathetic, and solution‑focused in stressful situations.
• Willing to rotate shifts and work on-site in Barcelona.

Aufgaben

• Support airline customers by phone, with a focus on a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Kenntnisse

Spanish (C1)

English (B2)

Customer service experience

High-volume calls handling

Empathy

Decision-making

Jobbeschreibung

Your next career move starts in Barcelona.

Join our team and support customers of a well-known Spanish airline, in a city known for its architecture, culture, and Mediterranean lifestyle.

At a glance

• Location: Barcelona, Spain (on-site)
• Languages: Spanish (C1) + English (B2)
• Schedule: Full-time, 39 hours/week, rotating shifts
• Salary: €19,623.34 gross/year
• €1,000 welcome bonus
• Performance bonus: €120/month

What You'll Do

• Support airline customers by phone, with a focus on a great customer experience
• Handle high call volumes
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations
• Make good decisions in real time

What We're Looking For

• Fluent Spanish, C1 (spoken and written)
• English, B2 (spoken and written)
• Previous customer service experience (required)
• Proven experience handling high-volume calls
• Resilience in sensitive situations
• Strong communication, empathy, and decision-making skills
• Availability for rotating shifts

Why you'll like it

• A welcome bonus from day one
• A monthly bonus you can earn through your performance
• A job in one of Europe's most attractive cities