Customer Service Representative (Italian - speaking) - Hybrid - EW01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Hybrid mode after probation

Fully paid training

Career development programs

Job summary

Concentrix is seeking a Customer Service Representative for Italian-speaking customers in Barcelona. The role is hybrid, based at our central location, and includes full-time hours with rotating shifts.

You will handle incoming calls, logs, and SLA adherence, while building product knowledge and escalating when needed. English and Italian fluency are required, with Office/Windows familiarity.

We offer training, career development, and a clear path within a global technology and services leader.

Qualifications

• Fluent in Italian and English for customer interactions.
• Proficient with Windows/MS and office configurations.
• Experience in customer service environments is required.
• Good listening and problem-solving abilities.

Responsibilities

• Take incoming customer calls via multiple channels and resolve requests.
• Log call details in the system and respond within SLA.
• Maintain knowledge of applications and products for customers.
• Escalate issues when needed to ensure resolution.
• Ensure service levels and contractual SLA are met.

Skills

Italian language

Advanced English

Office configuration

Customer service

Customer care

Ownership

Tools

Windows/MS

Job description

Job Title

Customer Service Representative (Italian - speaking) - Hybrid - EW01

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.
• Ensure contractual SLA is maintained.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are proficient or bilingual in Italian and advanced in English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS
• Office/internet configuration
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to take ownership of, and progress calls to resolution or to elevate call to resolution

We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time 39 hours/week temporary contract: rotative between Monday - Sunday from 9:00 to 18:00
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona with possibility of Hybrid mode after probation
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Italian (Required)

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Diversity & Inclusion

Concentrix is an equal opportunity employer.

We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Reference ID

R1761335