Customer Service Representative (Italian - Speaking) - On Site AM03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative (Italian - Speaking) to support customers across phone, email, chat and other channels.

You will log calls, provide timely resolutions within SLA, and maintain product knowledge to assist clients in the sports clothing sector. The role offers a full-time schedule (39 hours/week), central Barcelona location, paid training, and opportunities for career development.

Qualifications

• Proficient or bilingual in Italian and advanced in English.
• Strong customer service skills and ability to handle inquiries across channels.
• Ability to log calls and maintain knowledge of client applications.

Responsibilities

• Handle incoming customer contacts via phone, email, chat or alerts and resolve requests.
• Log call details and ensure responses meet SLA.
• Maintain knowledge of applications and ensure contractual SLA is met.

Skills

italian language

english language

Job description

Job Title: Customer Service Representative (Italian - Speaking) - On Site AM03

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in Italian and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

What’s in it for you

• Full-time 39 hours/week contract: Monday to Friday from 9:00 to 18:00
• Fixed Term contract
• Salary 19.623,94 euros gross/year + up to 2400 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, Italian (Required)

Time Type: Full time

Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.