Customer Service Representative (Italian-speaking) – Onsite - NW02

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Central location Barcelona

Referral bonus

Full paid training

Career development

Language classes

Job summary

Concentrix Barcelona is seeking a Customer Service Representative to support Italian-speaking customers onsite. You will handle incoming contacts by phone, email and chat, resolving requests and logging details in our systems to meet SLA.

The role offers a permanent full-time contract with training, career development programs, and language classes. English and Italian language requirements are essential, with opportunities for referral bonuses.

Qualifications

• Proficient or bilingual Italian, and advanced English.
• Good disposition to work in a customer service environment.
• Customer care skills and ability to listen to and understand customer needs.

Responsibilities

• Take incoming customer contacts via telephone, email, chat or other alerts and resolve demands.
• Log call details into call management systems and respond within SLA.
• Maintain knowledge of applications specific to customers.
• Escalate potential service issues when needed.
• Follow all processes and procedures of the project.
• Ensure contractual SLA is maintained.

Skills

Italian language

English language

Customer service

Job description

Job Title: Customer Service Representative (Italian-speaking) – Onsite - NW02 Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained

Your qualifications

• Have a proficient or bilingual level of Italian, and advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills - ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

What’s in it for you

• Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00. A maximum of 2 Saturdays per month, on a rotating basis, with one compensatory day off during the week.
• Salary 20.199,94 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classes

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Italian (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.