Customer Service Representative (French - Speaking) - On Site AM03

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

On-site office in Barcelona

Paid training

Career development programs

Job summary

Concentrix is hiring a Customer Service Representative in Barcelona (on-site) to support French-speaking customers. You will handle inquiries through multiple channels, log details, and work to resolve issues within SLA while maintaining up-to-date product knowledge.

You will join a training-focused environment with opportunities for career development and a permanent, full-time schedule under a standard 39-hour work week.

Qualifications

• Proficient or bilingual in French and advanced in English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand the customers’ needs.
• Ability to take ownership of, and progress calls to resolution or escalate when needed.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or other alerts and resolve requests.
• Log call details onto call management systems and provide responses within SLA.
• Maintain product knowledge and expertise related to customer applications.
• Ensure contractual SLA is maintained.

Skills

French

English

Job description

Customer Service Representative (French - Speaking) - On Site AM03

Job Description

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Experience The Power Of a Game-changing Career

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in French and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalte call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

• Full-time 39 hours/week permanent contract: Monday to Friday, 09:00 - 18:00
• Salary 19.623.9 euros gross/year + up to 2,400 euros gross/year in bonus
• Opportunity to work from Barcelona Malaga or Valencia office
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.