Customer Service Representative (Aranese-speaking) - Remote AV01

Talkpush; Galicia; À distance; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

100% remote work

Permanent contract

Full-time 39 hours/week

Salary package €19,976.99 + €1,200

Full training & development

Résumé du poste

Concentrix is hiring a Customer Service Advisor to work remotely from Spain, helping customers maximize device and service use. You’ll assist via channels, troubleshoot, and provide clear, guided solutions while maintaining records and meeting targets.

Requirements include native/bilingual Spanish (Aranese), English B1/B2, a high school diploma, strong communication, and basic technical knowledge. Permanent contract; 39 hours/week; €19,976.99 gross/year plus €1,200 bonus.

Qualifications

• Native or bilingual Spanish with Aranese plus English (B1/B2).
• High school diploma or equivalent required.
• Strong communication and problem-solving abilities.
• Basic technical knowledge and good typing skills.
• Willingness to work flexible shifts, weekends and holidays.

Responsabilités

• Assist customers through assigned channels and provide step-by-step guidance.
• Identify needs, troubleshoot basic issues, and explain technical info clearly.
• Manage interactions using internal systems and follow procedures.
• Handle concerns with empathy, resolve issues, and escalate complex cases.
• Maintain records and meet quality, satisfaction, and productivity targets.

Connaissances

Spanish language (native/bilingual)

Aranese

English (B1/B2)

Customer service

Typing

Problem solving

Technical basics

Shift flexibility

Formation

High school diploma

Description du poste

Work remote and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• Assist customers through the assigned communication channels.


• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.


• Explain technical information clearly and professionally.


• Manage customer interactions using internal systems and follow established procedures.


• Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.


• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Aranese


• English proficiency at B1/B2 level


• High school diploma or equivalent


• Minimum age of 18 and legal documentation to work in Spain.


• Strong communication, customer service, and problem-solving skills


• Basic technical knowledge and confidence using computers and digital devices.


• Good typing skills, attention to detail, and the ability to remain calm under pressure


• Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• 100% remote work, so you can work from home


• Permanent contract


• Full time 39 hours/week Monday to Friday from 9:00 to 18:00


• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year


• Full paid training about the company and the project you will be working on


• Career development program and specialized courses

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.