Customer Service Representative (Portuguese-speaking) - On-site FA02

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona (on-site) is seeking a Customer Service Representative who speaks Portuguese and English to support customers.

The role includes handling calls, creating quotes and orders via SAP, and providing first-level technical assistance. The ideal candidate is a high school graduate with strong communication skills, a customer-focused mindset, and a willingness to stay in the project for at least two years.

Qualifications

• Proficient or bilingual level of Portuguese and advanced English.
• High school graduate.
• Interest in the technical field and willingness to stay in the project for at least 2 years.
• Customer oriented, with excellent communication skills and a commercial attitude.
• Business mindset will help engage better with contacts.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate expected delivery times to customers.
• Offer basic product advice to individual customer needs (catalog knowledge).
• Provide first level technical assistance to help customers identify requirements for products and services.

Skills

Portuguese (Bilingual)

Advanced English

Customer orientation

Communication skills

Business mindset

Education

High school diploma

Job description

Job Title: Customer Service Representative (Portuguese-speaking) - On-site FA02

Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Have a proficient or bilingual level of Portuguese and advanced English
• Are minimum a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset will help you engage better with your contacts

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours/week permanent contract: Monday to Friday from 08:00 to 17:00
• Salary: 19.623,94 euros gross/year up to 4000 euros gross/year bonus
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Location

R1773432

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Portuguese (Required), Spanish

Time Type

Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, and building luxury to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Concentrix is an equal opportunity employer We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.