Customer Support Agent (TaaS) - German Market (Morning Shift)

CPM International Contact Centre; Barcelona; Híbrido; EUR 20.700 - 25.300; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

24 holiday days per year

Employee Assistance Program

Discounted Private Health Insurance

Referral Program

LinkedIn training courses

Employee Benefits Club

Descripción de la vacante

A dynamic customer service provider in Barcelona seeks a Customer Support Agent fluent in German to join their team. Responsibilities include offering first-line support and ensuring customer satisfaction. The ideal candidate should have a customer-first mindset and be comfortable communicating in English. This entry-level role offers a gross salary of €23,000 per year and a hybrid working model.

Formación

• Fluent in German (C2), both written and spoken.
• Eligible to work in Spain.
• Passion for helping people and solving problems.

Responsabilidades

• Offer first-line support through phone, email, and digital channels.
• Aim for first contact resolution to handle customer queries.
• Keep customer records updated and foster positive interactions.

Conocimientos

Fluent in German (C2)

Comfortable with MS Office

Customer-First Mindset

Tech-Savvy

Organised & Motivated

Comfortable communicating in English

Descripción del empleo

Overview

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide. Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic candidates for a Customer Support Agent fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand and learn the operations, technology management, and on-demand mobility processes of our Client, enabling you to provide on-demand support to customers and contribute to Client and team goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs from multiple small services across Germany.

What you’ll be doing

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for first contact resolution to handle customer queries quickly and effectively; escalate when necessary following company and client guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and other relevant information to support customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embody the values of the client and CPM, ensuring these are reflected in your daily work.

Requirements

What skills & experience you'll bring to us?

• German skills: Fluent in German (C2), both written and spoken.
• English Communication: Comfortable working with an international team; able to communicate in English as well.
• Customer-First Mindset: Passion for helping people and solving problems, over the phone or by email.
• Tech-Savvy: Comfortable with MS Office and quick to learn new tools.
• Organised & Motivated: Able to stay organized and deliver quality service even when busy.
• Eligibility: Eligible to work in Spain.

Benefits

What do we offer?

• Starting Date: September/October 2025.
• Salary: 23.000€ gross per year.
• Working hours: Full Time (39 hours/week) with rotating schedule Monday - Sunday between 6 am and 3 pm, 5 days/week (rotating weekends, two weekends off per month guaranteed).
• Fully Paid Training: 4 days (full time, office-based).
• 24 holiday days per year fully.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits:

• Employee Assistance Program – Free, confidential, impartial guidance and support.
• Option to sign up for Discounted Private Health Insurance.
• Referral Program – Refer a Friend and receive a referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club – exclusive perks and rewards.
• Best-in-class people engagement activities and programs.
• Ongoing training and development to cultivate a new and exciting career in a high-growth environment.

About us

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. We are committed to creating an open workplace and ensuring equal opportunities for all, celebrating diversity in form, including gender, race, religion, disabilities, and sexual orientation.

#WeCare #WeAreCurious #WeAchieveTogether

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Telecommunications

CPM International Contact Centre is an equal opportunity employer. Referrals increase your chances of interviewing at CPM International Contact Centre by 2x.