Customer Service agent - Pilar de la Horadada - Spain

Spanish Limited; Alicante; Presencial; EUR 16.000 - 19.000; Jornada completa

Descripción de la vacante

Spanish Limited in Pilar de la Horadada, Alicante, is hiring a Customer Service agent for an on-site, full-time position. The role focuses on handling customer and creditor queries with a calm, professional approach and excellent telephone manner.

You will work in a fast-paced office to deliver outstanding service, maintain accurate records, and support the financial review process. The company offers a 40-hour week and a starting salary aligned with local market rates.

Formación

• Excellent telephone manner and clear communication.
• Strong administration and customer service skills.
• General computer skills and confidence with internal systems.
• Proactive problem solving and initiative.
• Ability to manage own workload in a busy office.

Responsabilidades

• Handle a variety of customer and creditor queries in a fast paced office environment.
• Deliver excellent customer service and maintain high-quality records.
• Support financial review team with data gathering and documentation.

Conocimientos

Excellent telephone manner

Excellent administration

Customer service skills

Computer skills

Problem solving

Workload management

Office experience

Descripción del empleo

Customer Service agent - Pilar de la Horadada, Alicante

Features

• Where: Pilar de la Horadada, Alicante
• Job Type: Employee - Permanent
• Job Status: Full-time
• Salary: £17,100

• Work Location: Office/On-site
• English: Advanced
• Spanish: None

Description

WE ARE HIRING!

Where: Pilar de la Horadada, Alicante

Job Type: Employee - Permanent

Job Status: Full-time

English: Advanced

Spanish: Not Required

We are currently looking for motivated people to join our friendly, fast-growing team based in Pilar de La Horadada.

We are an office-based company helping UK resident clients who are currently experiencing financial difficulties. We deal with people who are subject to an Individual Voluntary Arrangement (IVA).

We are looking for new team members to join both our customer services and financial review teams. Both roles require the ability to deliver excellent customer service, whilst handling your own workload.

The customer services agent will be handling a variety of customer and creditor queries in a fast paced environment. A calm and logical approach is required, being able to think on your own initiative and find solutions to issues raised and patience when dealing with vulnerable clients.

The financial review officer will be working with clients who require an income and expenditure review to reassess their affordability. Maybe they have fallen into further financial difficulty. The role requires a calm, sensitive and logical approach, being able to think on their own initiative, problem solve and be able to negotiate an appropriate outcome.

A full-time contact of 40 hours per week with a starting salary of €17,100 per annum gross pay, is offered.

There are 2 shift patterns between Monday and Thursday, 2 early and 2 late shifts of:

• 9:00am to 5:00pm
• 12:00pm to 8:00pm
• Friday 10:00 to 6:00pm

The skills required are:

• Excellent telephone manner
• Excellent administration and customer service skills
• General computer skills with confidence to learn internal systems
• Problem solving initiative
• A strong character, being able to adapt and build rapport with ease
• Ability to manage your own workload
• Office based experience essential

A knowledge of UK financial firms and experience within financial administration is preferred but full training will be provided.

PLEASE ONLY APPLY IF YOU LIVE IN THE AREA AND HAVE THE REQUIRED DOCUMENTS TO START EMPLOYMENT STIRT AWAY