Customer Service Agent – Banking | Madrid, Spain | German & Spanish

CB Talents SP; Madrid; Presencial; EUR 14.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language allowance

Sunday premium

On-site training in Rivas

Descripción de la vacante

ABAI in Madrid is seeking a Customer Service Agent – Banking to support a major banking partner. The role is on-site initially, moving to a hybrid model as you settle in. The schedule is 38.5 hours per week with an afternoon shift from 15:00 to 22:00.

Ideal candidates hold a high school diploma (Bachillerato) or equivalent and are fluent in German and Spanish. Banking CS experience is a plus. Training consists of 25 days on-site at ABAI offices in Rivas to set you up for success.

Formación

• Strong communication, teamwork, collaboration, and intermediate computer skills.

Responsabilidades

• Provide customer support for a major banking partner.
• Engage with customers in German and Spanish, handling inquiries and issues.
• Collaborate with internal teams to resolve client needs in a timely manner.

Conocimientos

Communication

Teamwork

Collaboration

Computer skills

Educación

High school education

Descripción del empleo

Ready for a Career Move to Sunny Madrid?

Join us as a Customer Service Agent – Banking! You'll deliver essential client support for a major banking partner while living in one of Europe's most vibrant Mediterranean coastal cities—known for its incredible lifestyle, rich history, beautiful beaches, and warm climate.

Role & Location Overview

• Role: Customer Service Agent – Banking
• Location: Madrid, Spain
• Work Model: On-site initially, transitioning to a Hybrid model (combining remote and office days) as you settle in!

Schedule & Working Hours

• Shift: Afternoon Shift (15:00 – 22:00)
• Weekly Hours: 38.5 hours per week

Salary & Benefits Package

• Gross Salary: €16,919.84 gross/year (€1,409.98 gross/month)
• Language Allowance: Includes a dedicated €129.27/month language bonus
• Sunday Premium: Additional €1.92 gross/hour for Sunday shifts
• Training: 25 days of fully paid, comprehensive on-site training at ABAI offices in Rivas to set you up for absolute success!

Who We Are Looking For

• Education: High school education (Bachillerato) or equivalent
• Languages: Fluent command of German and Spanish (both oral and written)
• Skills: Strong communication, teamwork, collaboration, and intermediate computer skills
• Experience: Previous experience in banking customer service or account management is a big plus!
• Start Date: November 2, 2026

Ready to make your mark across borders?