Customer Service Agent – Banking

CB Talents; Madrid; Híbrido; EUR 15.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language allowance

Sunday premium

On-site training

Descripción de la vacante

CB Talents in Madrid is seeking a Customer Service Agent – Banking to join our team on-site initially, with a transition to a hybrid model as you settle in. The role runs the Afternoon Shift (15:00 – 22:00), totaling 38.5 hours per week, with a gross salary of €16,919.84 per year and a €129.27 monthly language allowance, plus Sunday premium.

Candidates should have Bachillerato or equivalent, fluent German and Spanish, strong communication and teamwork, and banking customer service experience is

Formación

• High school education (Bachillerato) or equivalent.
• Fluent command of German and Spanish (both oral and written).
• Strong communication, teamwork and basic computer skills.

Conocimientos

German

Spanish

Educación

Bachillerato or equivalent

Descripción del empleo

Ready for a Career Move to Sunny Madrid?

Join us as a Customer Service Agent – Banking! You'll deliver essential client support for a major banking partner while living in one of Europe's most vibrant Mediterranean coastal cities—known for its incredible lifestyle, rich history, beautiful beaches, and warm climate.

Role & Location Overview

• Role: Customer Service Agent – Banking
• Location: Madrid, Spain
• Work Model: On-site initially, transitioning to a Hybrid model (combining remote and office days) as you settle in!

Schedule & Working Hours

• Shift: Afternoon Shift (15:00 – 22:00)
• Weekly Hours: 38.5 hours per week

Salary & Benefits Package

• Gross Salary: €16,919.84 gross/year (€1,409.98 gross/month)
• Language Allowance: Includes a dedicated €129.27/month language bonus
• Sunday Premium: Additional €1.92 gross/hour for Sunday shifts
• Training: 25 days of fully paid, comprehensive on-site training at ABAI offices in Rivas to set you up for absolute success!

Who We Are Looking For

• Education: High school education (Bachillerato) or equivalent
• Languages: Fluent command of German and Spanish (both oral and written)
• Skills: Strong communication, teamwork, collaboration, and intermediate computer skills
• Experience: Previous experience in banking customer service or account management is a big plus!
• Start Date: November 2, 2026