Customer Service Agent (M,F) Opticians: Dutch

Personalbüro U. Herrmann; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 working days' paid annual leave

Dynamic and friendly team atmosphere

Guidance and tools to reach your full潜

Office-based work schedule

Descripción de la vacante

Personalbüro U. Herrmann seeks a Dutch- and English-speaking customer support agent for eCommerce. You will handle inquiries across channels, resolve issues promptly, and document actions in the CRM. Training materials guide you through standard protocols, and you will collaborate with teams for complex cases.

The role requires calm, empathetic communication, the ability to work independently, and punctuality for the 09:00–18:00 office schedule. A dynamic, supportive team environment is offered.

Formación

• Native Dutch and fluent English (B2)
• Excellent writing and verbal communication
• Resourceful and stress-resilient
• Good listening and empathy
• Able to solve issues timely
• Able to work independently and as part of a team
• Willingness to cover office hours Mon–Fri 09:00–18:00

Responsabilidades

• Assist eCommerce customers via multiple channels (phone, chat, later email and social media)
• Identify issues, handle complaints, provide solutions and alternatives
• Guide customers using training cheat sheets and protocols
• Ensure customer satisfaction and professional support
• Escalate to appropriate department when needed
• Collaborate with other agents/teams on complex cases
• Document every action in a CRM system in detail

Conocimientos

Dutch language

English language

Communication

Empathy

Problem solving

Team player

Time management

Herramientas

CRM system

Descripción del empleo

• Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

Profile:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office
• Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days' paid annual leave
• Guidance and tools to reach your full potentia