Dutch Customer Service agent

ADM Value; Barcelona; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Paid training

International environment

Career growth opportunities

Ongoing support

Descripción de la vacante

ADM Value in Barcelona is hiring a Dutch-speaking Customer Service Agent to join our contact center. You will provide exceptional service via phone, email, and ticketing systems, helping customers with deliveries, returns and inquiries in an international environment.

Requirements include native-level Dutch and good English, with prior contact center experience being advantageous. The role offers a permanent 39-hour weekly contract, paid training, and ongoing support in a growing team.

Formación

• Native-level Dutch; strong English for internal communication.
• Experience in customer service or contact centers is an advantage.
• Excellent communication, problem-solving and empathy.
• Able to work in a fast-paced, collaborative team environment.

Responsabilidades

• Deliver high-quality customer service via phone, email, and ticketing systems.
• Assist customers with delivery tracking, returns, and general inquiries.
• Maintain professional, empathetic interactions and record all interactions accurately.
• Meet KPIs and quality standards while resolving issues.
• Collaborate with internal teams to resolve complex cases.

Conocimientos

Dutch language

English language

Customer service

Call center

Herramientas

CRM systems

Descripción del empleo

We have launched an exciting Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team.

If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you.

No sales — just customer service!

Tasks

Deliver high-quality customer service via phone, email, and ticketing systems.

Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries.

Ensure every interaction provides a professional, empathetic, and customer-focused experience.

Handle customer requests efficiently while meeting KPIs and quality standards.

Collaborate with internal teams to resolve complex customer cases.

Accurately document customer interactions and maintain up-to-date records in internal systems.

Requirements

Native-level Dutch, both written and spoken.

Good command of English for internal communication and training.

Previous experience in customer service, a call center, or a contact center is an advantage.

Excellent communication and problem-solving skills.A customer-first mindset with empathy, patience, and a positive attitude.

Ability to thrive in a fast-paced and dynamic environment.

A collaborative team player who enjoys working with others.

A permanent 39-hour per week contract.

From monday to friday from 8hs to 19hs in two shifts and 2 saturdays a month from 8hs to 18hs.

Annual gross salary of €23,173, plus up to €3,480 gross per year in performance bonus.

The opportunity to be part of the launch of an exciting new international project.

A stable position within a growing company.

Paid training and ongoing support to help you succeed.

An international and multicultural work environment.

Excellent opportunities for career growth and internal development.

Join us and become part of an exciting new journey in an international customer service environment!