Customer Service Agent (m,f) Opticians: Dutch

TalentLyft; Benalmádena; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration

Dynamic team

23 days annual leave

Growth guidance

Descripción de la vacante

TalentLyft is seeking a Dutch-speaking customer support agent to assist eCommerce clients across multiple channels from our Benalmádena office. You will identify issues, provide solutions, and document actions in the CRM. English proficiency at B2 is required, and strong written and verbal communication is essential for simplifying technical language.

You will work Mon–Fri, 09:00–18:00, in a dynamic, friendly team. Excellent remuneration and opportunities to grow with the company are offered.

Formación

• Native or fluent in Dutch; fluent in English (B2+).
• Excellent writing and verbal communication to simplify technical language.
• Stress-resilient and adaptable; maintains calm under pressure.
• Good listening skills and empathy.
• Able to solve issues promptly and independently while being a team player.
• Able to cover shift rotation and punctual at office.
• Office hours: Mon–Fri, 09:00–18:00.

Responsabilidades

• Assist eCommerce customers via multiple channels (phone, chat; future emails/social).
• Identify and resolve client issues, guide customers within time limits.
• Use training cheat sheets and protocols to assist customers.
• Ensure customer satisfaction and provide professional support.
• Escalate to appropriate department when needed.
• Collaborate with other agents/teams on complex cases.
• Document all actions in the CRM in detail.

Conocimientos

Dutch

English (B2)

Communication skills

Stress resilience

Team player

Herramientas

CRM software

Descripción del empleo

Start: asap

DUTIES AND RESPONSIBILITIES

• Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
• Use cheat sheets,guides andprotocolsprovided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

Profile:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office
• Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days' paid annual leave
• Guidance and tools to reach your full potentia