Customer Service Agent (m,f) Opticians: Dutch

personalbro-u-herrmann; Benalmádena; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration package basedon

Be part of a dynamic and creative team

23 working days' paid annual leave

Guidance and tools to reach your full潜

Descripción de la vacante

personalbro-u-herrmann is looking for a customer service agent to support eCommerce clients in Dutch and English from the Benalmádena office. Start asap; standard hours are Monday to Friday, 09:00–18:00, on-site.

You will handle multi-channel inquiries, resolve issues, document actions in CRM, and collaborate with teams on more complex cases to ensure high-quality service.

Formación

• Native/fluent Dutch and fluent English (B2+).
• Excellent writing and verbal communication to simplify technical language.
• Calm, resilient, and adaptable in all situations.
• Good listening skills with the ability to empathize.
• Able to solve issues promptly and work independently or in a team.
• Able to cover shift rotation and be punctual at the office.
• Working schedule: Mon–Fri, 09:00–18:00.

Responsabilidades

• Assist eCommerce customers via multiple channels (phone, chat, later email and social media).
• Identify issues, handle complaints, provide solutions and alternatives within time limits.
• Follow cheat sheets, guides and protocols provided during training.
• Ensure customer satisfaction and provide professional support.
• Escalate to other departments when needed.
• Collaborate with other agents or teams on complex cases.
• Document each action in a CRM system in detail.

Conocimientos

Dutch fluent

English B2+

Writing skills

Verbal communication

Stress resilience

Active listening

Empathy

Independent yet team player

Punctuality

Shift flexibility

Descripción del empleo

Start: asap

DUTIES AND RESPONSIBILITIES

• Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits
• Use cheat sheets,guides andprotocolsprovided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

Profile:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office
• Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days' paid annual leave
• Guidance and tools to reach your full potentia