Customer Service Representative (Spanish speaking) – Onsite - KL01

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Bring-a-friend referral bonus

Full paid training

Career development programs

Central location in Barcelona

Competitive salary with bonus

Job summary

Concentrix is seeking a Spanish-speaking Customer Service Representative to work onsite in Barcelona. You will handle customer contacts via phone, email, chat, or alerts, logging interactions and providing timely resolutions within SLA.

The role offers full-time hours, comprehensive training, and career development opportunities, with a central Barcelona location and a supportive onboarding program to help you grow within the company.

Qualifications

• Fluent or bilingual in Spanish and English with strong communication skills.
• Customer service mindset with ability to listen actively and resolve issues.
• Ability to take ownership and escalate when needed.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or alerts and solve requests.
• Log call details onto call management systems and respond within SLA.
• Maintain knowledge of applications and provide accurate support to customers.
• Ensure contractual SLA is met.

Skills

Spanish language

English language

Tools

Windows OS

MS Office

Job description

Customer Service Representative (Spanish speaking) – Onsite - KL01

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite) you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development: This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Ensure contractual SLA is maintained

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in Spanish and advanced in English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalation call to resolution

It Will Be a Plus If You Have

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle

• Full-time 39 hours/week contract: Fixed Term until 29/01/2027
• Salary 19.623,34 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.