Customer Service Advisor with Dutch

Encaja Talent; Benalmádena; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training and onboarding

Paid vacation (4 weeks + 4 days)

Career growth programs

Rotating shifts (Mon–Fri 08:00–21:00,

International, diverse environment

Job summary

Encaja Talent is hiring in Andalucía, Benalmádena for a full-time customer support role. You will handle calls, Live Chat, and emails, guiding customers through orders, products, and promotions with a professional, friendly approach.

You will document interactions in the ticketing system, follow established procedures, and work to maintain high customer satisfaction. The position offers training, paid vacation, career growth, and rotating shifts to cover the schedule.

Qualifications

• Fluent Dutch and good English (both written and spoken).
• Experience with computer systems and CRM tools, able to multitask across them.
• Customer-friendly, patient, and able to manage difficult situations professionally.

Responsibilities

• Handle incoming/outgoing calls, Live Chat, and email requests.
• Assist customers with questions about orders, products, and promotions.
• Process calls redirected from stores and log accurately in the ticketing system.
• Follow procedures and project guidelines to ensure consistent service.
• Strive for exceptional customer satisfaction and improve service quality.
• Collaborate with colleagues and communicate across channels quickly and effectively.
• Meet performance targets while maintaining quality in every interaction.
• Potential to handle inquiries via social media in the future.

Skills

Dutch required

English required

CRM experience

Multitasking

Teamwork

Tools

CRM software

Job description

• Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.
• Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.
• Process calls redirected from stores and register them accurately in the ticketing system.
• Follow established procedures and project guidelines to ensure consistent service.
• Focus on delivering exceptional customer service and continuously improving customer satisfaction.
• Work collaboratively with colleagues, communicating quickly and effectively across different channels.
• Meet performance targets while ensuring quality in every interaction.
• Potential to handle customer inquiries via social media channels in the future.

Your Qualifications:

• Fluent Dutch and good English (both written and spoken).
• Previous experience with computer systems and CRM tools, with the ability to multitask across them.
• Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity.
• Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.
• Strong teamwork and communication skills.
• Comfortable working in a fast-changing environment.

The Offer:

• Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.
• Paid training and onboarding program.
• Paid vacation (4 weeks + 4 additional days per year).
• Career growth opportunities and professional development programs.
• Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.
• International, diverse, and supportive work environment.