Customer Service Manager (Substitution)

VALMONT - CVL Cosmetics South Middle Europe SL Barcelona; Barcelona; On-site; EUR 30,000 - 40,000; Full time

Job summary

VALMONT - CVL Cosmetics South Middle Europe SL in Barcelona is seeking a Customer Service professional to execute operational plans, manage orders, and support client relationships. The role involves working cross-functionally with various teams to ensure excellent service levels and contribute to the growth of prestigious brands.

The ideal candidate will have experience in B2B customer service, strong organizational skills, and the ability to multitask effectively under pressure. Fluency in English and another European language is also required.

Qualifications

• Mandatory experience in B2B Customer Service or a similar account-support role.
• Strong attention to detail and excellent organizational skills.
• Proven communication and problem-solving abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency in Microsoft Office (particularly Excel).
• Customer-oriented mindset with patience, reliability, and autonomy.
• Experience in the beauty or luxury industry is a strong plus.
• Language fluency: English and any other European language.

Responsibilities

• Process clients' orders and manage invoicing.
• Build and maintain strong, long-lasting client relationships.
• Collaborate with Sales, Logistics, and Finance to ensure smooth operations.
• Prepare regular reports on order status and account performance.
• Attend team and cross-functional meetings to stay aligned.

Skills

B2B Customer Service experience

Attention to detail

Organizational skills

Communication skills

Problem-solving abilities

Multitasking

Proficiency in Microsoft Office (Excel)

Customer-oriented mindset

Language fluency in English and another European language

Job description

Working within the Customer Service team, this role will be responsible for executing the CVL Cosmetics South Middle Europe SL operational plan for Customer Service. The role will work cross‑functionally across the organization, aligning internal stakeholders and customer needs to deliver exceptional service levels and support the growth of our brands (Valmont, l’Elixir des Glaciers & Storie Veneziane).

Additionally, this role will ensure efficient order management, accurate invoicing, smooth logistics coordination, and proactive communication with clients. Given the highly cross‑functional nature of the position, strong organizational skills, customer orientation, and the ability to solve issues efficiently are key. This role reports to the Customer Service Manager.

Main Tasks & Duties

Order & Account Management (70%)

• Process clients' orders
• Invoicing
• Credit controller
• Build and maintain strong, long‑lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account estatus
• Assist and solve challenging client requests or issue escalations as needed

Coordination & Cross‑Functional Support (15%)

• Collaborate with Sales, Logistics, and Finance to ensure smooth end‑to‑end operations.
• Align with the Sales team on priorities, launches, and key client developments.
• Support the operational execution of customer programs and special requirements.

Administrative Tasks (15%)

• Prepare regular reports (order status, account performance, forecasts).
• Update and manage customer files, data accuracy, and CRM documentation.
• Ensure all paperwork and administrative follow‑ups are completed on time.
• Support process improvements and maintain documentation.

Meetings (5%)

• Attend team and cross‑functional meetings to stay aligned on priorities, new processes, and commercial updates.

Qualifications

• Mandatory experience in B2B Customer Service or a similar account‑support role.
• Strong attention to detail and excellent organizational skills.
• Proven communication and problem‑solving abilities.
• Ability to multitask and remain calm under pressure.
• Proficiency in Microsoft Office (particularly Excel).
• Customer‑oriented mindset with patience, reliability, and autonomy.
• Experience in the beauty or luxury industry is a strong plus.
• Language fluency: English and any other European language.