Customer Service Iberia Market

Revlon; Barcelona; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Revlon Iberia in Barcelona seeks a Customer Service Specialist to manage the Order-to-Delivery process, support the Sales team, and serve as the primary contact for service level performance. You will monitor KPIs daily, drive continuous improvements, and collaborate with Supply Planning, Distribution, and Finance to ensure accurate data and timely customer responses.

The role requires a Bachelor’s degree in a related field, 2–4 years in FMCG cosmetics customer service, and fluency in English

Formación

• Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
• ,
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• job_responsibilities_description':['Manage customer service activities to ensure an excellent customer experience and high service levels.','Collaborate closely with Supply Planning, Distribution, and Finance teams to achieve business objectives and operational targets.','Support Sales and Marketing teams in achieving sales plans by maintaining accurate and up-to-date information, and sharing relevant data for alignment and validation.','Ensure customer and material master data is accurate and properly maintained to prevent complaints, returns, and credit notes resulting from incorrect information.','Act as the central point of contact for customer inquiries and requests, ensuring timely and effective resolution.','Participate in and drive continuous improvement initiatives to enhance order management processes, quality, and operational efficiency.','Monitor key operational KPIs and proactively identify opportunities for process improvement and service excellence.'],
• CoT_job_summary_short":"COMPANY NAME: Revlon Iberia\nKEY POINTS: Order-to-Delivery management, KPI monitoring, cross-functional collaboration","job_summary_short":"<p>Revlon Iberia in Barcelona seeks a Customer Service Specialist to manage the Order-to-Delivery process, support the Sales team, and serve as the primary contact for service level performance. You will monitor KPIs daily, drive continuous improvements, and collaborate with Supply Planning, Distribution, and Finance to ensure accurate data and timely customer responses.</p><p>The role requires a Bachelor’s degree in a related field, 2–4 years in FMCG cosmetics customer service, and fluency in English (C1); additional Iberian languages are a plus. This is an on-site position in Barcelona.</p>",
• contract_type":"fulltime","location_type":"on site","remote_scope":null,

Conocimientos

Customer service

Excel

Order management

ERP systems (SAP/JDE)

English (C1)

Communication

Organizational skills

Problem solving

Educación

Bachelor's degree in Business Administration/Supply Chain or related field

Herramientas

SAP

JDE

Microsoft Excel

Descripción del empleo

The Customer Service Specialist for the Iberia Market is responsible for executing the Order-to-Delivery process, supporting the Sales Department, and serving as the primary point of contact for customers regarding service level performance.

This role is responsible for monitoring and analyzing operational KPIs on a daily basis to identify inefficiencies and implement corrective actions, always striving for excellence in customer service and service level performance.

Key Responsibilities

• Manage customer service activities to ensure an excellent customer experience and high service levels.
• Collaborate closely with Supply Planning, Distribution, and Finance teams to achieve business objectives and operational targets.
• Support Sales and Marketing teams in achieving sales plans by maintaining accurate and up-to-date information, and sharing relevant data for alignment and validation.
• Ensure customer and material master data is accurate and properly maintained to prevent complaints, returns, and credit notes resulting from incorrect information.
• Act as the central point of contact for customer inquiries and requests, ensuring timely and effective resolution.
• Participate in and drive continuous improvement initiatives to enhance order management processes, quality, and operational efficiency.
• Monitor key operational KPIs and proactively identify opportunities for process improvement and service excellence.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
• 2-4 years of experience in Customer Service within the FMCG or Cosmetics industry, preferably in a B2B environment.
• Solid knowledge of customer service processes and order management.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience working with ERP systems such as SAP or JDE.
• Fluency in English (C1 level); additional Iberian languages are considered a plus.
• Strong communication, organizational, and problem-solving skills.
• Ability to work collaboratively in a cross-functional and fast-paced environment.