Customer Service Representative, French

Quaker Houghton; Barcelona; On-site; EUR 35,000 - 55,000; Full time

Job summary

Jobtailor is seeking a skilled Customer Service/Order Management professional to join our team in Barcelona. The role involves managing customer orders, coordinating with Supply Chain and Logistics, and delivering exceptional service to international customers.

Candidates should have 5+ years in related fields, strong communication in French and English, and proficient use of Microsoft Office and ERP systems such as SAP, Oracle or JDE. A collaborative, detail-oriented approach is essential.

Qualifications

• 5+ years in Customer Service, Order Management, Logistics or similar operational environment.
• International manufacturing/logistics environment experience valued.
• Ability to manage customer orders from receipt through delivery with Supply Chain/Logistics.
• Experience handling inquiries, resolving issues with multiple stakeholders to ensure service.
• Fluent written and spoken French and English.
• Proficiency in Outlook, Excel and Word.

Responsibilities

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments and deliveries.
• Work closely with Supply Chain, Logistics, Production and Sales teams.
• Support quotation requests and customer enquiries.

Skills

Customer service

Order management

Logistics

Supply chain

French & English

Tools

SAP

Oracle

JDE

Microsoft Office

Job description

Responsibilities

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicating with customers and colleagues across different countries.
• Processing and managing customer orders.
• Providing updates on order status, shipments, and deliveries.
• Working closely with Supply Chain, Logistics, Production, and Sales teams.
• Supporting quotation requests and customer enquiries.
• Maintaining accurate customer records and documentation.

Requirements

• At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
• Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
• Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
• Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
• Strong communication skills in French and English (written and spoken) are essential.
• Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
• Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
• Solid understanding of customer service processes within a supply chain and logistics environment.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Core Competencies

Demonstrates expertise in Customer Service, Order Management, and Logistics within an international manufacturing environment, with strong communication skills in French and English. Proficient in managing customer orders and maintaining accurate records while collaborating with cross-functional teams.