CUSTOMER SEERVICE INTERNSHIP

Multikidscrossing; Madrid; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Professional growth opportunities

Dynamic work environment

Résumé du poste

La Veste is a vibrant Spanish fashion brand based in Madrid, seeking a Customer Service professional. Join a team dedicated to delivering exceptional experiences for clients.

Responsibilities include serving as a primary contact for customer queries, managing orders, and collaborating across departments. Applicants should have excellent communication skills in English, a customer-oriented mindset, and immediate availability.

Qualifications

• Excellent written and verbal communication skills in English; Spanish is a plus.
• Previous experience in Customer Service, Retail, Fashion or E-commerce.
• Strong problem-solving and organizational skills.

Responsabilités

• Serve as the primary point of contact for customers via email, chat, and social media.
• Provide outstanding support before, during, and after purchase.
• Assist customers with product information, sizing, availability, and orders.
• Manage order tracking, returns, exchanges, and issue resolution.
• Maintain accurate customer records within CRM systems.
• Work closely with e-commerce, logistics, and marketing teams.
• Identify opportunities to improve customer satisfaction and loyalty.

Connaissances

Communication skills

Customer service

Problem-solving

Organizational skills

Attention to detail

Multitasking

Outils

CRM systems

Description du poste

Company: La Veste
Location: Madrid, Spain
Employment Type: Full-Time
Start Date: Immediate

La Veste is a Spanish fashion brand known for its bold creativity, timeless style, and vintage-inspired collections, all crafted in Spain. We are looking for a passionate and customer-focused professional to join our team and help deliver an exceptional experience to our growing international community.

Key Responsibilities

• Serve as the primary point of contact for customers via email, chat, and social media.

• Provide outstanding support before, during, and after purchase.

• Assist customers with product information, sizing, availability, and orders.

• Manage order tracking, returns, exchanges, and issue resolution.

• Maintain accurate customer records within CRM systems.

• Work closely with the e-commerce, logistics, and marketing teams to ensure a seamless customer journey.

• Identify opportunities to improve customer satisfaction and loyalty.

Requirements

• Excellent written and verbal communication skills in English (Spanish is a plus).

• Previous experience in Customer Service, Customer Experience, Retail, Fashion, or E-commerce.

• Strong problem-solving and organizational skills.

• Customer-oriented mindset with high attention to detail.

• Ability to multitask in a fast-paced environment.

• Immediate availability.

WHAT WE OFFER

Immediate start.

Opportunity to work with a fast-growing international fashion brand.

Creative, dynamic, and collaborative work environment.

Employee discounts on La Veste collections.

Professional growth and development opportunities.