SAINT LAURENT Client Advisor - Madrid Pop Up

Yves Saint Laurent SAS; Madrid; On-site; EUR 19,000 - 23,000; Full time

Job summary

Yves Saint Laurent Spain is seeking a Client Advisor to actively contribute to store sales and key indicators, delivering a unique, sophisticated and lasting client experience while supporting the management team and upholding Maison values. The role requires excellence in service, passion for fashion, a business mindset, team spirit, and excellent English and local language communication.

You will connect with clients, build a robust portfolio, and work in a fast-paced luxury retail

Qualifications

• High quality client service focused on client expectations
• Passion for fashion culture and ability to create personalized looks
• Business-minded and entrepreneurial mindset
• Audacity and authenticity valued by the company
• Strong teamwork to achieve common goals
• Comfort with using tools and applications and quick to learn new technologies
• Multitasking and prioritization in a fast-paced environment
• Proactive, enthusiastic and problem-solving attitude
• Excellent written, oral and listening skills in English and local language
• Willingness to embrace change as a growth opportunity

Responsibilities

• Provide outstanding client and after-sales service to all visitors and clients
• Identify client needs and anticipate future requests
• Cultivate a robust client portfolio to grow business
• Aim to exceed sales and KPI goals with a business mindset
• Create personalized, versatile silhouettes that reflect fashion culture
• Build genuine connections with clients and communicate professionally
• Utilize tools to optimize business opportunities
• Support front and back-of-house teams and uphold company policies

Skills

Client service

Fashion retail

English & local language

Team spirit

Job description

Summary

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

PURPOSE OF THE POSITION:

A Client Advisor contribute actively to the store sales and key indicators achievement. They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSIONS & RESPONSIBILITIES

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spiritAdhere to all company policies and operational procedures and follow them

PROFILE

• A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates.

Job Type

Fixed Term (Fixed Term)

Start Date

2026-10-15

Schedule

Full time

Organization

Yves Saint Laurent Spain