Customer Service Sales Representative (Dutch-Speaking) - Hybrid HS03

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Híbrido; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid option after two months

Full paid training

Career development program

Specialised courses

Descripción de la vacante

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is hiring a Dutch-speaking Customer Service Sales Representative with a Hybrid work model.

You will handle inbound post-sales requests, respond to queries, and perform outbound calls to resolve issues while cross-selling when appropriate. The role requires at least 1 year of relevant experience, strong communication, and a passion for IT products.

Formación

• Bilingual Dutch and fluent English.
• Minimum 1 year of relevant experience.
• Strong communication skills.
• Knowledge of sales techniques (up-/cross-selling, objections).
• Customer-driven with sales motivation.
• Target-oriented and achievement focused.
• IT-savvy with interest in IT products.
• Active listening to understand customer needs.
• Ability to qualify customer needs.
• Exceptional customer-facing and care skills.

Responsabilidades

• Handle inbound activity (calls, emails, chat, tasks) of post-sales requests.
• Respond quickly to inbound queries.
• Make outbound calls to resolve issues with customers and internal teams.
• Create quotes and follow up with cross-selling.
• Maintain knowledge of Store portfolio and post-sales processes.
• Initiate and manage post-sales tasks: cancellations, claims, order/delivery follow-up, refunds, escalations using CRM and Order Status Suite.

Conocimientos

Dutch language

English language

Communication skills

Sales techniques

Customer focus

Target orientation

IT knowledge

Listening skills

Qualification of needs

Customer care skills

Herramientas

CRM tools

Order Status Suite

Descripción del empleo

Job Title: Customer Service Sales Representative (Dutch-Speaking) - Hybrid HS03

Job Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Your qualifications

• Are bilingual or proficient in Dutch and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivation to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have Real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have Exceptional customer facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
• Salary 20.000 euros gross/year + up to 2.000 euros gross/year in bonus
• Great office location in Barcelona with Hybrid option after two months
• Full paid training about the company and the project you will be working on
• Career development program and specialised courses

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Dutch (Required), English, French

Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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