Customer-Facing Specialist: Order & Service (Hybrid)

The Magnum Ice Cream Company; Barcelona; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

4 weeks flex work per year

Meal voucher card & on‑site cafeteria

Private health insurance ( Magnum pays

Pension plan

Wellhub access

Flexible working hours

Friday intensive schedule

Job summary

The Magnum Ice Cream Company is seeking a Customer Facing Specialist to deliver outstanding customer experiences by managing orders, resolving queries, and collaborating across Supply Chain, Sales, and Logistics. You will bridge customers, logistics providers and internal teams to drive service excellence and continuous improvement.

The role emphasizes fast‑paced environments, relationship building, problem solving and end‑to‑end ownership within a leading FMCG company.

Qualifications

• 2 years in Customer Service or related field in FMCG.
• Experience with SAP, advanced Excel and Power BI reporting tools.
• Strong communication with stakeholders and problem‑solving skills.
• Excellent data analysis and organizational skills.

Responsibilities

• Handle customer queries via phone, email, and Teams.
• Process and validate orders in SAP, ensuring accuracy and dates.
• Coordinate with internal teams and logistics providers for deliveries.
• Monitor service performance and drive improvements in Order‑to‑Cash processes.
• Identify efficiency opportunities in Order‑to‑Cash workflows.
• Support data analysis and reporting to inform decisions.
• Drive continuous improvement and KPI optimization in Supply Chain.

Skills

CRM

Problem solving

Data analysis

Stakeholder comms

English proficiency

Tools

SAP

Excel

Power BI

Job description

The Magnum Ice Cream Company is seeking a Customer Facing Specialist to deliver outstanding customer experiences by managing orders, resolving queries, and collaborating across Supply Chain, Sales, and Logistics. You will bridge customers, logistics providers and internal teams to drive service excellence and continuous improvement.

The role emphasizes fast‑paced environments, relationship building, problem solving and end‑to‑end ownership within a leading FMCG company.