Hybrid Customer Experience & Order Management Specialist

6248 Magnum ICC Spain, S.L.; Barcelona; Híbrido; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Meal voucher card

Private health insurance

Pension plan

Wellbeing platform

Flexibility in hours

Descripción de la vacante

Magnum Ice Cream Company in Barcelona is seeking a Customer Facing Specialist to deliver outstanding customer experience by managing orders, resolving queries, and coordinating with Supply Chain, Sales and Logistics.

You’ll work across SAP, Excel and Power BI to ensure accurate orders, monitor delivery dates, and drive continuous improvements in Order-to-Cash processes while collaborating with internal teams and logistics providers in a fast-paced FMCG environment.

Formación

• 2 years of experience in Customer Service, Customer Operations, Supply Chain, or Order Management.
• Strong customer relationship management, problem solving and data analysis skills.
• Experience with SAP, advanced Excel and Power BI reporting.

Responsabilidades

• Manage customer queries and requests across multiple channels (phone, email, Teams).
• Process, validate and monitor orders in SAP, ensuring accuracy and delivery dates.
• Coordinate with internal teams and logistics providers for on-time deliveries and issue resolution.
• Monitor service performance and contribute to SC KPIs and continuous improvements.

Conocimientos

Customer service

Data analysis

Stakeholder communication

Time management

Herramientas

SAP

Excel

Power BI

Descripción del empleo

Magnum Ice Cream Company in Barcelona is seeking a Customer Facing Specialist to deliver outstanding customer experience by managing orders, resolving queries, and coordinating with Supply Chain, Sales and Logistics.

You’ll work across SAP, Excel and Power BI to ensure accurate orders, monitor delivery dates, and drive continuous improvements in Order-to-Cash processes while collaborating with internal teams and logistics providers in a fast-paced FMCG environment.