Customer Engineer Thermal

Vertiv; Madrid; Presencial; EUR 34.000 - 52.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Field Service Engineer to install, service and repair Vertiv products at customer premises in the Madrid area. You will build strong relationships with customers, sales teams and distributors and manage spare parts from the assigned van stock.

You will perform all interventions in compliance with Vertiv Spain environmental guidelines and client facility requirements, with after-hours and weekend shifts as needed in line with local laws.

Formación

• Computer literate with ability to use service tools and manuals.
• Well organized and able to work under pressure.
• Very flexible work hours and willingness for after-hours or weekend work.
• Willingness to travel to customer sites within the region.

Responsabilidades

• Respond to service calls professionally and in a timely manner.
• Read and follow Field Procedure Manual and safety policies.
• Perform installation, service and repair of products at customer premises.
• Keep dispatch informed about schedule and job status.
• Manage spare parts inventory and proper documentation.

Conocimientos

Computer Literate

Well organized and able to work under 

Very Flexible Work-Hours

Travel

Educación

Air Conditioning or Electrical engineering high school diploma

Descripción del empleo

Job Description

As a Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.

Job Description

As a Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.

You will manage the assigned spare parts VAN stock, ensuring proper availability and control. All technical interventions must be carried out in full compliance with the environmental guidelines established by Vertiv Spain, as well as any specific requirements applicable at customer facilities.

Key Duties & Responsibilities

• Respond, in a professional manner, to all assigned service calls while on duty
• Read, understand, and comply with all procedures outlined in the Field Procedure Manual
• Perform all work in a safe manner, and in accordance with established company safety policy and local regulations
• Keep dispatching center informed of your schedule and the status of all open jobs
• Ensure spare parts are properly accounted for using established parts procedures
• Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises
• Maintain the accuracy of the customer and installed base database by reporting errors
• Report and promote sales or service leads to the proper department.
• Actively seek for tech. leads and service business opportunities.
• Being a reference point for key customers in case of emergency and troubleshooting
• Work closely with department supervisor to assist with day to day operational duties
• Ensure availability to work during week-end and night in compliance with local labor laws
• Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out
• To attend to the environmental trainings that are locally required.
• To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
• To know and to comply with the procedures, instructions and action plans established by Vertiv Spain

Key Dimensions

• Handling about 40 orders per month

Job Requirements

School Background

• Air Conditioning or Electrical engineering high school diploma

Language skills

• Native in the local language; Good English

Technical / Functional skills

• Previous experience in technical service area working in a service or test environment of Air conditioning equipment
• Computer Literate
• Well organized and able to work under pressure
• Very Flexible Work-Hours
• Working condition
• A significant amount of after hours and weekend work, frequently scheduled with little notice
• Travel

Notes

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]