Field Delivery Manager - Thermal

Vertiv; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Vertiv is seeking a Manager for Field Service Engineers to lead a team responsible for installation, repair, and maintenance of Vertiv and legacy equipment at customer sites across the EMEA region. You will drive service quality, safety, and performance through coaching and KPI tracking.

The role requires strong leadership, excellent communication, and the ability to coordinate with Sales, Tech Support and Logistics to ensure seamless service delivery. 25% travel is expected.

Formación

• Formal Engineering qualification required.
• Proven experience managing field service teams in a technical/engineering environment.
• Strong leadership, communication and problem-solving skills.

Responsabilidades

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs, efficiency metrics and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Coordinate with Sales, Technical Support and Logistics to ensure seamless service delivery.
• Foster strong customer relationships and act as escalation point to ensure satisfaction.
• Identify training needs and support development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

Conocimientos

Technical leadership

Team management

Customer relationship

Operational planning

Safety compliance

Data-driven decisions

Educación

Formal Engineering degree

Descripción del empleo

JOB DESCRIPTION

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight

Summary

JOB DESCRIPTION

The Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region. This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight

Responsibilities

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance through KPIs, efficiency metrics, and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.
• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

Skills & Competencies

• In-depth technical knowledge of Vertiv and legacy equipment.
• Team leadership and performance management.
• Customer relationship management.
• Operational planning and resource optimization.
• Safety and compliance awareness.
• Data-driven decision-making and reporting.

Qualifications

• Formal Engineering qualification in a related field
• Proven experience managing field service teams in a technical or engineering environment.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

Time Travel Required

• 25%

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]