Junior Field Service Engineer - Customer Tech (Madrid)

Vertiv; Madrid; On-site; EUR 26,000 - 34,000; Full time

Job summary

Vertiv in Madrid, Spain is seeking a Junior Field Service Engineer to install, service and repair Vertiv products at customer sites. You will manage spare parts stock, follow environmental guidelines, and collaborate with customers, sales teams and service partners to ensure high standards of service.

The role requires electrical or air conditioning technical background, native local language and good English, plus willingness to travel and work irregular hours as needed.

Qualifications

• Previous experience in technical service area working in a service or test environment of Air conditioning equipment.
• Computer Literate.
• Well organized and able to work under pressure.
• Very Flexible Work-Hours.
• Travel requirements to service sites and customer facilities.
• Native local language; Good English proficiency.

Responsibilities

• Respond to service calls professionally while on duty.
• Read, understand, and comply with Field Procedure Manual guidelines.
• Work safely in accordance with company policy and local regulations.
• Keep dispatch informed of schedule and status of open jobs.
• Ensure spare parts are tracked using established procedures.
• Submit timely paperwork and debrief completed jobs at customer premises when applicable.
• Maintain and update customer and installed-base data accurately.
• Report sales or service leads to the proper department.
• Pursue technical leads and service business opportunities.
• Serve as a reference point for key customers during emergencies or troubleshooting.
• Collaborate with supervisor on daily operational duties.
• Be available for weekend and night coverage as required.

Skills

Technical service experience

Computer literate

Well organized under pressure

Very flexible hours

Travel willingness

English proficiency

Education

Air Conditioning or Electrical engineering high school diploma

Job description

Vertiv in Madrid, Spain is seeking a Junior Field Service Engineer to install, service and repair Vertiv products at customer sites. You will manage spare parts stock, follow environmental guidelines, and collaborate with customers, sales teams and service partners to ensure high standards of service.

The role requires electrical or air conditioning technical background, native local language and good English, plus willingness to travel and work irregular hours as needed.