Thermal Field Service Manager

Vertiv Co; España; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Vertiv Co in Spain seeks a Manager for Field Service Engineers to lead a team responsible for installation, repair, and maintenance of Vertiv and legacy equipment at customer sites across the EMEA region.

You will drive operational excellence, coach engineers, and collaborate with Sales, Technical Support, and Logistics to ensure timely service and customer satisfaction.

The role emphasizes safety, data-driven performance metrics, and continuous improvement.

Formación

• Formal engineering qualification in a related field.
• Experience leading field service teams in technical or engineering environments.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills.

Responsabilidades

• Lead, coach, and manage a team of Field Service Engineers across designated territories.
• Ensure timely and high-quality execution of installation, maintenance, and repair services.
• Drive team performance via KPIs, efficiency metrics, and continuous improvement initiatives.
• Maintain compliance with safety standards, company policies, and industry regulations.
• Collaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery.
• Foster strong customer relationships, acting as a point of escalation and ensuring satisfaction.
• Identify training needs and support the development of technical and soft skills within the team.
• Manage resource planning, scheduling, and workload balancing to optimize service coverage.

Conocimientos

Technical knowledge

Team leadership

Customer relations

Operations planning

Safety compliance

Data-driven decisions

Educación

Engineering degree

Descripción del empleo

Vertiv Co in Spain seeks a Manager for Field Service Engineers to lead a team responsible for installation, repair, and maintenance of Vertiv and legacy equipment at customer sites across the EMEA region.

You will drive operational excellence, coach engineers, and collaborate with Sales, Technical Support, and Logistics to ensure timely service and customer satisfaction.

The role emphasizes safety, data-driven performance metrics, and continuous improvement.