Customer Care Technician - Italian (Temporary)

ISDIN; Barcelona; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Private medical insurance

Employee store discount

Wellness benefits

Christmas product package

Job summary

ISDIN, a global dermocosmetics leader in Barcelona, seeks a Customer Service Technician with Italian proficiency to support order-to-cash processes and master data. You will work cross-functionally with Sales, IT, Marketing, Supply, and Finance to ensure timely customer service and KPI achievement.

Strong Excel, SAP SD, and Salesforce skills are required, along with English and Italian language proficiency.

Qualifications

• Education: University Degree in Business Administration or Engineering.
• Experience: Previous experience in Customer Service Back Office.
• Languages: B2 Level of Italian and C1 English.
• IT: High level of proficiency in Excel, SAP, and Salesforce.

Responsibilities

• Design, implement and ensure the follow-up of order to cash back-office processes.
• Monitor scorecard (KPIs) of key processes.
• Be responsible for the customer master.
• Be Key User of SAP SD and Embrace (orders).
• Be the liaison between the SAC area and the different areas of Isdin (Sales, Marketing, IT, Strategics, Supply, Finance, Quality) to ensure that the defined business actions can be executed excellently.

Skills

Customer service

Back-office coordination

KPI monitoring

SLA management

Education

University Degree in Business Administration or Engineering

Tools

SAP SD

Salesforce

Microsoft Excel

Job description

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Location:

Barcelona, Spain

City: Barcelona

Description:

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.

In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy.
• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products

What are we looking for?

We are looking for a Customer Service Technician with an intermediate level of Italian.

What will your challenges be?

• Design, implement and ensure the follow-up of order to cash back-office processes.
• Monitor scorecard (KPIs) of key processes.
• Be responsible for the customer master.
• Be Key User of Sap SD and Embrace (orders).
• Be the liaison between the SAC area and the different areas of Isdin (Sales, Marketing, IT, Strategics, Supply, Finance, Quality) to ensure that the defined business actions can be executed excellently.

Are you the one we are waiting for?

• Education: University Degree in Business Administration or Engineering.
• Experience: Previous experience in Customer Service Back Office
• Languages: B2 Level of Italian and C1 English.
• IT: High level of proficiency in Microsoft Excel, SAP, and Salesforce

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.