Customer Care Specialist (Temporary)

ISDIN; Barcelona; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Employee store discount

Wellness benefits

Christmas product lot

Flexible hours & home office policy

Job summary

ISDIN in Barcelona seeks a Customer Care Specialist (Temporary) to design and monitor the front-office Customer Care, ensuring an exceptional customer experience while controlling costs. You will monitor KPI dashboards and work as a key Salesforce user across departments.

Applicants should have a university degree focused on customer service, 3 years’ related experience, and English at C1. Proficiency in Excel and SAP is required, with strong cross‑functional collaboration across Commercial, IT,

Qualifications

• University degree with a focus in customer service.
• 3 years of experience in related areas.
• English at C1 level.

Responsibilities

• Design, implement and monitor the front-office Customer Care to guarantee an excellent customer experience at the lowest cost.
• Monitor dashboards (KPIs) of key processes.
• Be a Key user of Salesforce.
• Act as a liaison between Customer Care and other Isdin areas to ensure actions are executed excellently.

Skills

Customer service

English proficiency

Communication

Education

University degree in customer service

Tools

Salesforce

Excel

SAP

Job description

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Title: Customer Care Specialist (Temporary)

Location

Barcelona, Spain

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet. We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide.

In addition, we offer some interesting benefits, what makes us a top employer company:

• Flexible entry hours and home office policy.
• Private medical insurance.
• Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products.

What will your challenges be?

• Design, implement and ensure the monitoring of the front-office Customer Care to guarantee an excellent experience to our customers at the lowest cost.
• Monitor dashboard (KPIs) of key processes.
• Be a Key user of Salesforce.
• Being the link between the Customer Care Area and the different areas of Isdin (Commercial, Marketing, IT, Love Isdin, Supply, Finance, Quality) to ensure that the defined business actions can be executed excellently.

Are you the one we are waiting for?

• Education:University degree with a focus in customer service
• Experience:3 years of experience as in related areas
• Languages:C1 English
• IT:Excel. CRM Salesforce knowledge and ERP SAP knowledge

Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.