Customer Service Specialist (Temporary Position)

Grupo J. Uriach, S.L.U.; Sant Cugat del Vallès; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

URIACH is seeking a Customer Service Specialist for a temporary position in Catalonia, Spain. The role focuses on managing the order-to-delivery cycle, handling SAP-based order processing, logistics and billing issues, and supporting the commercial network across channels.

The ideal candidate will have a business-related degree, 2+ years in a similar role, strong Excel and SAP (SD) skills, and fluent Spanish with intermediate English. Salesforce experience is a plus.

Qualifications

• Bachelor's degree in Business Administration, Economics, or similar.
• 2 years of experience in a similar position.
• Advanced level of Excel and SAP (SD).
• Fluent Spanish, medium level of English. Italian is a plus.
• Experience with Salesforce is desirable.

Responsabilités

• Oversee the end-to-end order management process, ensuring every order flows smoothly from reception to final delivery.
• Manually process orders (Deferred, Medical, Hospitals, Wholesalers, Mass Market, Ecommerce) in SAP, guaranteeing accuracy at every step.
• Manage and resolve logistics and billing incidents, acting swiftly to maintain service excellence.
• Handle insurance claim processing with precision and follow‑through.
• Maintain and update customer Master Data in Salesforce and SAP.
• Coordinate commercial credits, product withdrawals, and other customer-related adjustments.
• Review and troubleshoot blocked, rejected, or errored orders in SAP.
• Respond to Customer Service calls and provide support to the commercial network.
• Manage documentation requests, including invoices, 347 forms, and export certificates.
• Oversee the daily release of pre-sales and support campaign management activities.

Connaissances

Fluent Spanish

English (medium)

Italian (plus)

Formation

Bachelor's degree in Business Administration, Economics, or similar

Outils

Excel (Advanced)

SAP (SD)

Salesforce

Description du poste

Customer Service Specialist (Temporary Position)

Work location:

Sector:

Sector: Pharmaceutical Industry

Role:

Role: Customer Service

Branch:

Branch: URIACH

Date of last update:

Date of last update: 23/09/2026 Expiry date: 31/12/2999

About Us

With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.

We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.

We are currently seeking a highly motivated, detail‑oriented, and customer‑focused Customer ServiceSpecialist to join our team on a temporary contract. This role is essential to ensuring a seamless order-to-delivery experience for our clients and supporting our commercial operations across multiple channels.

Key Responsibilities

In this role, you will be expected to:

• Oversee the end‑to‑end order management process, ensuring every order flows smoothly from reception to final delivery.


• Manually process orders (Deferred, Medical, Hospitals, Wholesalers, Mass Market, Ecommerce) in SAP, guaranteeing accuracy at every step.


• Manage and resolve logistics and billing incidents, acting swiftly to maintain service excellence.


• Handle insurance claim processing with precision and follow‑through.


• Maintain and update customer Master Data in Salesforce and SAP.


• Coordinate commercial credits, product withdrawals, and other customer-related adjustments.


• Review and troubleshoot blocked, rejected, or errored orders in SAP.


• Respond to Customer Service calls and provide support to the commercial network.


• Manage documentation requests, including invoices, 347 forms, and export certificates.


• Oversee the daily release of pre-sales and support campaign management activities.

View details

Type of contract: Permanent job

Skills required

Requirements: You'll excel if you have...

• Bachelor's degree in Business Administration, Economics, or similar.


• 2 years of experience in a similar position.


• Advanced level of Excel and SAP (SD).


• Fluent Spanish, medium level of English. Italian is a plus.


• Experience with Salesforce is desirable.

Uriach is a company that provides equal opportunities. We make hiring decisions based on experience, skills, passion, and ambitions. We believe that diversity adds incredible value to our teams, our products, and our culture, enabling us to discover the best ideas and solutions that positively impact both people's lives and the planet.