Customer Service Specialist (Temporary Position)

Uriach; Sant Cugat del Vallès; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Uriach busca un/a Customer Service Specialist para un contrato temporal en el área de atención al cliente, orientado a garantizar un flujo de pedidos y una experiencia de entrega sin incidentes.

Se requiere experiencia previa, dominio de SAP y Excel, y fluidez en español con inglés intermedio; se valorará conocimiento de Salesforce. La empresa ofrece un entorno dinámico en el sector farmacéutico y oportunidades de desarrollo.

Formación

• Licenciatura en administración, economía o campo similar.
• 2 años de experiencia en puesto similar.
• Conocimientos avanzados de Excel y SAP (SD).
• Español fluido y inglés a nivel medio; italiano es un plus.
• Experiencia deseable con Salesforce.

Responsabilidades

• Gestionar el proceso end-to-end de pedidos y entregas.
• Procesar pedidos de clientes en SAP con precisión.
• Gestionar incidencias logísticas y de facturación.
• Gestión de reclamaciones de seguros.
• Mantener datos maestros en Salesforce y SAP.
• Coordinar créditos comerciales y ajustes de clientes.
• Revisar y resolver pedidos bloqueados en SAP.
• Atender llamadas de servicio al cliente y apoyar a la red comercial.
• Gestionar documentación (facturas, 347, certificados de exportación).
• Supervisar la liberación diaria de campañas de preventa y soporte.

Conocimientos

Español fluido

Inglés medio

Italiano (opcional)

Educación

Licenciatura en Administración de Empresas, Economía o similar

Herramientas

SAP (SD)

Excel

Salesforce

Descripción del empleo

About Us

With over

With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.

We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.

We are currently seeking a highly motivated, detail‑oriented, and customer‑focused Customer Service Specialist to join our team on a temporary contract. This role is essential to ensuring a seamless order‑to‑delivery experience for our clients and supporting our commercial operations across multiple channels.

Key Responsibilities

• Oversee the end‑to‑end order management process, ensuring every order flows smoothly from reception to final delivery.
• Manually process orders (Deferred, Medical, Hospitals, Wholesalers, Mass Market, Ecommerce) in SAP, guaranteeing accuracy at every step.
• Manage and resolve logistics and billing incidents, acting swiftly to maintain service excellence.
• Handle insurance claim processing with precision and follow‑through.
• Maintain and update customer Master Data in Salesforce and SAP.
• Coordinate commercial credits, product withdrawals, and other customer‑related adjustments.
• Review and troubleshoot blocked, rejected, or errored orders in SAP.
• Respond to Customer Service calls and provide support to the commercial network.
• Manage documentation requests, including invoices, 347 forms, and export certificates.
• Oversee the daily release of pre‑sales and support campaign management activities.

Sector: Industria farmacéutica

Función: Atención al cliente

Tipo de empleo: Trabajo a tiempo indefinido

Requirements

• Bachelor's degree in Business Administration, Economics, or similar.
• 2 years of experience in a similar position.
• Advanced level of Excel and SAP (SD).
• Fluent Spanish, medium level of English. Italian is a plus.
• Experience with Salesforce is desirable.

Uriach is a company that provides equal opportunities. We make hiring decisions based on experience, skills, passion, and ambitions. We believe that diversity adds incredible value to our teams, our products, and our culture, enabling us to discover the best ideas and solutions that positively impact both people's lives and the planet.