Customer Advisor German

lampenlicht

Barcelona

Híbrido

EUR 18.000 - 23.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Base salary EUR 20,500/year

Language bonus per foreign language (b

26 vacation days

Office 60% / Home 40%

Remote work option after 6 months (via

Fully equipped home office after 6m

Lamp discount on ambient lighting

Transport or restaurant allowance (6m)

Private health insurance fully covered

Monthly afterworks

Descripción de la vacante

lampenlicht seeks a German-speaking Customer Advisor to join its Europe-focused Customer Service team in Barcelona. You will be the first point of contact via email, phone or chat, addressing inquiries with clear, proactive guidance and translating issues into effective solutions.

You will record data in our CRM, manage orders, shipments and returns, and help create the perfect ambience at home. The role involves 60% office work in Barcelona, with potential remote work after 6 months and a

Formación

Fluent in German (C1) and solid in English.
Experience as a customer service representative.
Proficient with systems (preferably Salesforce) and multitasking.
Spanish Social Security Number and/or NIE required to start.

Responsabilidades

Be the first point of contact with customers via email, phone or chat.
Address inquiries and translate issues into effective solutions.
Record customer data and manage orders, shipments, and returns in the CRM.
Assist customers across Europe to create ambience with lamp and light.

Conocimientos

German (C1+)

English

Salesforce CRM

Multitasking

Third language

Stress management

Active listening

Barcelona resident

NIE/SSN

Communication

Descripción del empleo

Job Description

Do you speak German and are also solid in English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do? As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

Job Requirements

are communicative and have a knack for smooth conversations;
have prior experience as a customer service representative;
are proficient with systems (preferably Salesforce) and excel at multitasking;
are fluent in German (at least C1 level) and you are also solid in English;
would be a standout candidate if you are fluent in a third language;
handle stress well and remain composed under pressure;
are patient, a good listener, and possess commercial insight;
are living inside Barcelona and are able to work in the office for at least 60% of your contract hours;
have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning!

If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you

a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.
a language bonus per foreign language that you will be working in, the Spanish language excluded.
26 working days to use for a well-deserved vacation or to just life your life outside of work!
60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.
The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.
a fully equipped home office, after 6 months of working with us.
Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
After 6 months of working with us, you can choose between a transportation or restaurants allowance.
After 6 months of working with us, you will receive a private health insurance fully covered by us!
Monthly afterworks

Working schedule

For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 09:00 - 18:00 (one free hour). Not all markets require working on Saturdays; therefore, it might be possible that you will never have the option to work on that day. Working on Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days! Working on Sundays or National Holidays are always voluntarily.

What about us?

We are a fast-growing international organization with 39 webshops in 36 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? We start with a 15-minute introduction online, followed by a first interview at our Barcelona office. If the energy sparks on both sides, we’ll warmly welcome you on board!

Do you speak German with English one (or more) of the below languages?