Customer Advisor Dutch

lampenlicht; Barcelona; Híbrido; EUR 18.450 - 22.550; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language bonus per foreign language

26 working days vacation

Hybrid work 60% in office / 40% remote

Remote after 6 months

Fully equipped home office after 6 mo.

Transportation or restaurant allowance

Private health insurance after 6 mo

Employee discount on ambient lighting

Descripción de la vacante

lampenlicht is seeking a Customer Advisor to be the first point of contact for customers across Europe. You will respond via email, phone, or chat, addressing questions and translating issues into effective solutions using knowledge of lighting products.

Fluency in Dutch and English is essential, with prior customer service experience and comfort with Salesforce. The role is hybrid, with 60% in the office in Barcelona and 40% remote, and potential for full remote after 6 months.

Formación

• Communicative with smooth conversations.
• Prior customer service experience.
• Proficient with systems (preferably Salesforce) and multitasking.
• Fluent in Dutch and English.
• Additional language fluency is a plus.
• Strong stress tolerance and composure under pressure.
• Patient, good listener, and commercial insight.
• Residing in Barcelona and able to work in the office at least 60% of contract hours.
• Spanish Social Security Number or NIE.

Responsabilidades

• You are the first point of contact for our customers, communicating via email, phone, or chat.
• Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.
• You will provide proactive advice and assist customers across Europe in creating the perfect ambiance in their homes, leveraging technical knowledge of our lighting products.

Conocimientos

Dutch

English

Customer service

Communication

Multitasking

Stress tolerance

Listening

Barcelona resident

Herramientas

Salesforce

Descripción del empleo

Job Summary

Do you speak Dutch and English? Are you passionate about being on the front line of customer service, answering customer inquiries? We are looking for Customer Advisors to join our Customer Service Department.

Responsibilities

As a Customer Advisor, you will be the first point of contact for our customers, communicating via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions. You will provide proactive advice and assist customers across Europe in creating the perfect ambiance in their homes, leveraging technical knowledge of our lighting products.

Qualifications

• Communicative with smooth conversations
• Prior customer service experience
• Proficient with systems (preferably Salesforce) and multitasking
• Fluent in Dutch and English
• Additional language fluency is a plus
• Strong stress tolerance and composure under pressure
• Patient, good listener, and commercial insight
• Residing in Barcelona and able to work in the office at least 60% of contract hours
• Spanish Social Security Number or NIE

Benefits

• Base salary of EUR 20,500 per year gross (fulltime, 40h/week)
• Language bonus per foreign language
• 26 working days for vacation
• 60% working in office, 40% remote
• Option to work fully remote after 6 months
• Fully equipped home office after 6 months
• Transportation or restaurant allowance after 6 months
• Private health insurance fully covered after 6 months
• Employee discount on ambient lighting products

Working Schedule

Fulltime employment, 40 hours per week, 5 days of 8 hours, Monday to Saturday, 08:00-17:00 or 09:00-18:00, with a free hour. Working on Saturdays, Sundays, or national holidays may be required on a voluntary basis with allowance or extra free days.