Customer Experience Specialist

TopTalent Recruitment - Careers; Valencia; Presencial; EUR 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Valencia

Breakfast & lunch provided

AI learning budget

Mentorship program

Employee recognition

Referral bonus €600

NIE support

Descripción de la vacante

TopTalent Recruitment - Careers is seeking a Customer Experience Specialist to join our Valencia-based team. You will support Dutch-speaking customers via phone, email and live chat in a fast-paced environment, handling questions and orders with professionalism.

The role focuses on solving issues, coordinating with internal teams, and maintaining accurate case records while meeting daily KPIs. This is an on-site position in Valencia, Spain, with opportunities for growth and development within a

Formación

• Native or near-native Dutch language skills and fluent English.
• Minimum 1 year of experience in a fast-paced customer-facing role.
• Based in or near Valencia, Spain; eligible to work in Spain/EU.

Responsabilidades

• Provide customer support to Dutch-speaking customers via phone, email and live chat.
• Handle orders and product inquiries; resolve complex cases and provide solutions.
• Coordinate with internal teams and external suppliers when required.
• Maintain accurate customer and case information in systems; meet KPIs and quality targets.
• Contribute to feedback for improving the customer journey.

Conocimientos

Dutch language

English

Additional language

Customer service

Communication

Problem solving

Calm under pressure

Multi-channel support

KPI tracking

Adaptability

Ownership mindset

Valencia resident

Descripción del empleo

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia
• Daily breakfast and lunch provided at the office
• Twice-weekly bootcamp in Turia Park
• Annual AI learning budget
• Internal mentorship and development opportunities
• Personal development workshops
• Comprehensive onboarding programme
• Regular employee recognition and company events
• Support with Spanish bureaucracy and NIE process
• 20% employee discount on company products
• Referral bonus of up to €600
• Paid time off for volunteering
• Donation matching programme
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!