Customer Advisor Danish

QLF Brands B.V.; Barcelona; Híbrido; EUR 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary 20,500 EUR/year

Language bonus for foreign languages

26 vacation days

Hybrid work: 60% office, 40% remote

Remote work after 6 months (workation)

Descripción de la vacante

LUQOM Group in Barcelona is seeking a Customer Advisor who speaks Danish and English to be the first point of contact for customers across Europe. You will handle inquiries via email, phone or chat and record data in our CRM while assisting with orders, shipments and returns.

The role includes a base salary, hybrid work setup in Barcelona, and a range of benefits after six months, along with an opportunity to work remotely part-time.

Formación

• Fluent in Danish and solid in English.
• Prior customer service experience.
• Proficient with CRM systems (preferably Salesforce) and multitasking.
• Spanish Social Security Number or NIE required to start.

Responsabilidades

• Handle inquiries via email, phone, and chat as the first point of contact.
• Provide proactive advice and translate issues into solutions.
• Record customer data and manage orders, shipments, and returns in CRM.

Conocimientos

Danish language

English language

Customer service

Multitasking

Herramientas

Salesforce

Descripción del empleo

Do you speak Danish and are also solid inEnglish? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?
As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

Job requirements

We are looking for you, because you...

are communicative and have a knack for smooth conversations;

have prior experience as a customer service representative;

are proficient with systems (preferably Salesforce) and excel at multitasking;

are fluent in Danish and you are at least also solid in English;

would be a standout candidate if you are fluent in a third language(please see the list of additional languages below);

handle stress well and remain composed under pressure;

are patient, a good listener, and possess commercial insight;

have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

• a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.
• a language bonus per foreign language that you will be working in, the Spanish language excluded.
• 26 working days to use for a well-deserved vacation or to just life your life outside of work!
• 60% working in our amazing office in the center of Barcelona - you will be able to work 40% at home.
• The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.
• a fully equipped home office, after 6 months of working with us.
• Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
• After 6 months of working with us, you can choose between a transportation or restaurantsallowance.
• After 6 months working with us, you can choose flexible retribution.
• After 6 months of working with us, you will receive a private health insurance fully covered by us!
• Monthly afterworks

For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour). Not all markets require working on Saturdays; therefore, it might be possible that you will never have the option to work on that day. Working onSundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days!Working on Sundays or National Holidays are always voluntarily.

What about us?

We are a fast-growing international organization with 39 webshops in 36 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków(Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

We start with a 15-minuteintroduction on the phone with a colleague from our HR-department, followed by a first online interview with one of the teamleads. After those interviews, you will be invited for a second interview in our office - to see if it matches your vibe! If the energy sparks on both sides, we’ll warmly welcome you on board!

Do you speak Danish with English one (or more) of the belowlanguages?

• Spanish
• Dutch
• German
• French
• Croatian
• Finnish
• Swedish
• Portuguese
• Bosnian
• Bulgarian
• Greek
• Lithuanian
• Macedonian
• Turkish