Credit & Collections Champion (Cash Flow Lead)

HBX Group; Palma; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

HBX Group, a leading tech-enabled travel partner, seeks a Credit & Collections Executive to manage a portfolio, reduce credit risk, and ensure timely payments across accounts. You will collaborate with Finance and Operations, maintain reconciliations, and drive collections efficiency while preserving client relationships.

The role emphasizes proactive debt collection, dispute resolution, and accurate payment tracking in a fast-paced environment.

Formación

• Experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
• Experience managing customer debt and payment recovery processes.
• Strong understanding of account reconciliations and cash collection procedures.
• Excellent communication and negotiation skills.
• Ability to build positive relationships with customers while managing difficult conversations.
• Strong problem-solving and attention to detail.
• Good organizational skills with the ability to manage multiple accounts and deadlines.
• Proficiency in Microsoft Excel and financial systems.
• Ability to work collaboratively with internal stakeholders across Finance and Operations.
• Fluent English, written and spoken; additional languages are advantageous.

Responsabilidades

• Proactively collect outstanding debt through emails, calls, and collection campaigns.
• Monitor customer accounts to ensure timely payments and reduce overdue balances.
• Manage and recover difficult-to-collect debt through negotiation and payment plans.
• Investigate and resolve invoice, payment, and account-related queries.
• Collaborate with internal departments to clarify billing discrepancies and support timely payment.
• Reconcile customer payments and account balances accurately.
• Maintain up-to-date records of collections activities and payment status.
• Support cash flow management by minimizing bad debt exposure and financial risk.

Conocimientos

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Problem solving

Team collaboration

Herramientas

Excel

Financial systems

Descripción del empleo

HBX Group, a leading tech-enabled travel partner, seeks a Credit & Collections Executive to manage a portfolio, reduce credit risk, and ensure timely payments across accounts. You will collaborate with Finance and Operations, maintain reconciliations, and drive collections efficiency while preserving client relationships.

The role emphasizes proactive debt collection, dispute resolution, and accurate payment tracking in a fast-paced environment.