Strategic Account Operations Lead (Travel Tech)

Hotelbeds Group; Islas Baleares; Sur place; EUR 60 000 - 85 000; Plein temps

Résumé du poste

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. The Strategic Account Executive will partner with the Account Owner to manage high-volume accounts across multiple markets within a bedbank wholesale environment, driving operational excellence and business growth.

This role requires strong data interpretation, CRM proficiency, cross-functional collaboration, and the ability to deliver performance reports and strategic insights to support

Qualifications

• 3+ years’ experience in account operations, sales support, commercial support, or related roles.
• Strong analytical skills with the ability to interpret data and generate business insights.
• Experience with CRM systems, preferably Salesforce.
• Advanced Excel and reporting capabilities.
• Strong stakeholder management and cross-functional coordination skills.
• Experience within travel, hospitality, bedbank, wholesale, or platform-based environments is an advantage.
• Highly organized with strong attention to detail.
• Proactive, curious, and solutions-oriented.
• Comfortable working in a tandem support role while influencing stakeholders.
• Eager to learn, grow, and take on increasing commercial responsibility.

Responsabilités

• Own and manage day-to-day account operations, ensuring timely execution and follow-up of all requests.
• Act as the primary coordination point between Sales, Sourcing, Pricing, Operations, and Finance teams.
• Maintain expertise in Salesforce, One Mapping, Search Simulator, Mitra, and other commercial tools.
• Monitor account performance, identify trends, risks, and opportunities, and support data‑driven decision‑making.
• Prepare performance reports, analysis, business reviews, and client presentations.
• Generate actionable insights and proactively recommend improvements to account performance, processes, and efficiency.
• Partner closely with the Account Owner, anticipating needs and ensuring execution readiness.
• Ensure CRM accuracy, reporting consistency, and effective action tracking.
• Support continuous improvement initiatives that increase execution quality, speed, and operational effectiveness.

Connaissances

Analytical skills

CRM systems

Sales support

Cross-functional coordination

Excel and reporting

Travel/hospitality experience

Outils

Salesforce

One Mapping

Search Simulator

Mitra

Description du poste

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. The Strategic Account Executive will partner with the Account Owner to manage high-volume accounts across multiple markets within a bedbank wholesale environment, driving operational excellence and business growth.

This role requires strong data interpretation, CRM proficiency, cross-functional collaboration, and the ability to deliver performance reports and strategic insights to support