Credit & Collections Executive (Roiback)

HBX Group; Palma; On-site; EUR 32,000 - 46,000; Full time

Job summary

HBX Group, a leading tech-enabled travel partner, seeks a Credit & Collections Executive to manage a portfolio, reduce credit risk, and ensure timely payments across accounts. You will collaborate with Finance and Operations, maintain reconciliations, and drive collections efficiency while preserving client relationships.

The role emphasizes proactive debt collection, dispute resolution, and accurate payment tracking in a fast-paced environment.

Qualifications

• Experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
• Experience managing customer debt and payment recovery processes.
• Strong understanding of account reconciliations and cash collection procedures.
• Excellent communication and negotiation skills.
• Ability to build positive relationships with customers while managing difficult conversations.
• Strong problem-solving and attention to detail.
• Good organizational skills with the ability to manage multiple accounts and deadlines.
• Proficiency in Microsoft Excel and financial systems.
• Ability to work collaboratively with internal stakeholders across Finance and Operations.
• Fluent English, written and spoken; additional languages are advantageous.

Responsibilities

• Proactively collect outstanding debt through emails, calls, and collection campaigns.
• Monitor customer accounts to ensure timely payments and reduce overdue balances.
• Manage and recover difficult-to-collect debt through negotiation and payment plans.
• Investigate and resolve invoice, payment, and account-related queries.
• Collaborate with internal departments to clarify billing discrepancies and support timely payment.
• Reconcile customer payments and account balances accurately.
• Maintain up-to-date records of collections activities and payment status.
• Support cash flow management by minimizing bad debt exposure and financial risk.

Skills

Communication skills

Negotiation skills

Attention to detail

Organizational skills

Problem solving

Team collaboration

Tools

Excel

Financial systems

Job description

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Credit & Collections Executive is responsible for managing collections and reducing credit risk across an assigned customer portfolio. The role ensures the timely collection of outstanding debt, supports cash flow performance, resolves invoice-related queries, and maintains accurate customer account reconciliations. Working closely with customers and internal teams, the successful candidate will help improve collection efficiency while maintaining strong client relationships.

Key Responsibilities

• Proactively collect outstanding debt through emails, calls, and collection campaigns.
• Monitor customer accounts to ensure timely payments and reduce overdue balances.
• Manage and recover difficult-to-collect debt through negotiation and payment plans.
• Investigate and resolve invoice, payment, and account-related queries.
• Collaborate with internal departments to clarify billing discrepancies and support timely payment.
• Reconcile customer payments and account balances accurately.
• Maintain up-to-date records of collections activities and payment status.
• Support cash flow management by minimizing bad debt exposure and financial risk.

Skills & Experience

• Previous experience in Accounts Receivable, Credit Control, Collections, or a similar finance role.
• Experience managing customer debt and payment recovery processes.
• Strong understanding of account reconciliations and cash collection procedures.
• Excellent communication and negotiation skills.
• Ability to build positive relationships with customers while managing difficult conversations.
• Strong problem-solving and attention to detail.
• Good organizational skills with the ability to manage multiple accounts and deadlines.
• Proficiency in Microsoft Excel and financial systems.
• Ability to work collaboratively with internal stakeholders across Finance and Operations.
• Fluent English, written and spoken; additional languages are advantageous.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.