Control Center Operator in Palma

Confidential employer; Palma; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Permanent contract

On-site in Palma

Job summary

Confidential employer in Mallorca, a transportation company, is hiring two Control Center Operators to ensure daily passenger services run smoothly, safely, and efficiently. This full-time role is on site in Palma, serving as the key link between drivers, coordinators, and passengers across the island's transport network.

You will monitor services in real time, manage passenger occupancy, coordinate reinforcement vehicles, and communicate disruptions clearly.

Qualifications

• Completed Intermediate Vocational Training (Ciclo Formativo de Grado Medio) or equivalent.
• English proficiency at level B1.
• Strong computer skills, with Microsoft Excel proficiency.
• Prior knowledge of the Hermes operating management system is a plus.
• Flexibility to work rotating shift schedules.

Responsibilities

• Monitoring transport services and overall route operations in real time.
• Tracking passenger occupancy and coordinating reinforcement vehicles with the relevant departments.
• Ensuring that all service disruptions and schedule adjustments are promptly and clearly communicated.
• Recording all operational incidents accurately in the Hermes management system.
• Processing and managing customer inquiries and complaints.
• Providing active operational support to field personnel to resolve incidents swiftly.

Skills

English (B1)

Education

Intermediate Vocational Training (Ciclo Formativo de Grado Medio)

Tools

Microsoft Excel

Job description

Are you looking for a dynamic role at the heart of public mobility on Mallorca? A transportation company based in Palma is hiring two Control Center Operators to ensure daily passenger services run smoothly, safely, and efficiently. In this full-time role, you will be on site in Palma, acting as the key link between drivers, department coordinators, and passengers across the island's transport network.

As a Control Center Operator, your day-to-day focus centers on continuous service monitoring and rapid problem resolution.

Your key tasks include:

• Monitoring transport services and overall route operations in real time.
• Tracking passenger occupancy and coordinating reinforcement vehicles with the relevant departments.
• Ensuring that all service disruptions and schedule adjustments are promptly and clearly communicated.
• Recording all operational incidents accurately in the internal HERMES management system.
• Processing and managing customer inquiries and complaints.
• Providing active operational support to field personnel to resolve incidents swiftly.

To be considered for this opening, you should meet the following requirements:

• Completed Intermediate Vocational Training (Ciclo Formativo de Grado Medio) or equivalent.
• English language proficiency at level B1.
• Solid computer skills, with strong proficiency in Microsoft Excel.
• Prior knowledge of the HERMES operational management system is considered an asset.
• Flexibility to work rotating shift schedules across the week.

What this position offers:

• A permanent, full-time contract with immediate incorporation in Palma.
• An annual gross salary of €24,400 paid across 12 monthly installments.
• Rotating 8-hour shifts from Monday to Sunday, scheduled by season: winter shifts operate from 06:00 to 14:00 and 14:00 to 22:00; summer shifts operate from 04:30 to 12:30, 08:30 to 16:30, and 16:30 to 00:30.
• The opportunity to play an essential part in everyday island transit.

If you meet the requirements and want to help keep Mallorca moving, submit your application online through the official SOIB portal before November 12, 2026.