Mallorca Transit Control Center Dispatcher

Confidential employer; Palma; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Permanent contract

On-site in Palma

Job summary

Confidential employer in Mallorca, a transportation company, is hiring two Control Center Operators to ensure daily passenger services run smoothly, safely, and efficiently. This full-time role is on site in Palma, serving as the key link between drivers, coordinators, and passengers across the island's transport network.

You will monitor services in real time, manage passenger occupancy, coordinate reinforcement vehicles, and communicate disruptions clearly.

Qualifications

• Completed Intermediate Vocational Training (Ciclo Formativo de Grado Medio) or equivalent.
• English proficiency at level B1.
• Strong computer skills, with Microsoft Excel proficiency.
• Prior knowledge of the Hermes operating management system is a plus.
• Flexibility to work rotating shift schedules.

Responsibilities

• Monitoring transport services and overall route operations in real time.
• Tracking passenger occupancy and coordinating reinforcement vehicles with the relevant departments.
• Ensuring that all service disruptions and schedule adjustments are promptly and clearly communicated.
• Recording all operational incidents accurately in the Hermes management system.
• Processing and managing customer inquiries and complaints.
• Providing active operational support to field personnel to resolve incidents swiftly.

Skills

English (B1)

Education

Intermediate Vocational Training (Ciclo Formativo de Grado Medio)

Tools

Microsoft Excel

Job description

Confidential employer in Mallorca, a transportation company, is hiring two Control Center Operators to ensure daily passenger services run smoothly, safely, and efficiently. This full-time role is on site in Palma, serving as the key link between drivers, coordinators, and passengers across the island's transport network.

You will monitor services in real time, manage passenger occupancy, coordinate reinforcement vehicles, and communicate disruptions clearly.