Conference Concierge

Grand Hyatt; Barcelona; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hyatt learning programs

Free Headspace subscription

Staff meals

Résumé du poste

Grand Hyatt Barcelona is seeking a Conference Concierge to serve as the on-site contact for meeting planners and event organizers, coordinating with Banquets, Kitchen, Stewarding, Housekeeping, Engineering, AV, and other departments to ensure flawless events from start to finish.

You will review spaces, manage setups and changes, and respond to client requests with professionalism and a proactive attitude. A hospitality mindset, strong communication, and teamwork are essential for success.

Qualifications

• Experience in hospitality, events, banqueting, meetings or guest-facing roles preferred.
• Fluent Spanish and English required; additional languages valued.
• Strong organizational and communication skills with attention to detail.
• Ability to manage multiple priorities and stay calm in a dynamic environment.
• Legal authorization to work in Spain is required.

Responsabilités

• Act as the main on-site contact for meeting planners and conference delegates.
• Coordinate event operations with Banquets, Kitchen, Stewarding, Housekeeping, Engineering, AV and other departments.
• Review event spaces to ensure they meet client requirements and Hyatt standards.
• Monitor event setup, service and breakdown for smooth operations.
• Respond promptly to client requests and last-minute changes.
• Coordinate signage, materials, room arrangements and other logistics.
• Maintain event information and communicate updates across teams.
• Anticipate client/guest needs and provide proactive solutions.
• Build positive relationships with clients and contribute to satisfaction.
• Represent Grand Hyatt Barcelona with professionalism and warmth.

Connaissances

Fluent Spanish

Fluent English

Additional languages

Organizational skills

Communication skills

Interpersonal skills

Prioritization abilities

Teamwork

Availability for rotating schedules

Legal work authorization in Spain

Description du poste

Organization - Grand Hyatt Barcelona

Summary

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a passionate, service-oriented, and highly organized Conference Concierge to join our Meetings & Events team.

As a Conference Concierge, you will be the main on-site point of contact for meeting planners and event organizers, coordinating closely with the hotel’s operational departments to ensure every conference, meeting, incentive, gala, or social event runs smoothly from start to finish.

If you are passionate about hospitality, enjoy working in a dynamic environment, and take pride in creating seamless and memorable experiences, this is an exciting opportunity to develop your career within a world-class luxury hospitality brand.

What You Will Do

• Act as the main on-site contact for meeting planners, event organizers, and conference delegates.
• Coordinate event operations with Banquets, Kitchen, Stewarding, Housekeeping, Engineering, Audio Visual, and other hotel departments.
• Review event spaces before and during each function to ensure they meet client requirements and Hyatt standards.
• Monitor event setup, service, and breakdown to support a smooth and efficient operation.
• Respond promptly and professionally to client requests, last-minute changes, and operational challenges.
• Coordinate event signage, meeting materials, room arrangements, and other logistical requirements.
• Maintain accurate event information and communicate relevant updates across departments.
• Anticipate client and guest needs, providing proactive solutions throughout the event.
• Build positive relationships with clients and contribute to their overall satisfaction.
• Represent Grand Hyatt Barcelona with professionalism, warmth, and exceptional service.

Qualifications

What We’re Looking For

• Previous experience in hospitality, events, banqueting, meetings and conferences, or another guest-facing environment is preferred.
• Fluent Spanish and English; additional languages will be valued.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage different priorities and remain calm in a dynamic environment.
• Proactive, flexible, and solution-oriented attitude.
• Strong teamwork skills and the ability to collaborate with different hotel departments.
• Availability to work rotating schedules, including evenings, weekends, and public holidays, according to business needs.
• Legal authorization to work in Spain.

What You’ll Love About Us

• The opportunity to develop your career with one of the world’s leading hospitality brands.
• Access to Hyatt’s global learning and development programs.
• Complimentary and discounted stays at Hyatt hotels worldwide through Hyatt colleague programs.
• Free Headspace subscription to support wellbeing and mindfulness.
• Daily staff meals during working hours.
• Paid annual leave and additional employee benefits in accordance with company policy.
• A collaborative and inclusive workplace culture focused on growth and development.
• Exposure to luxury hospitality standards and internationally recognized events.

Be Part of Something GRAND

Join Grand Hyatt Barcelona and become an essential part of creating exceptional experiences for guests and clients from around the world.