L&D Administrator: Lms & Training Coordinator (En/De)

Msx International; Barcelona; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Staff hotel rates

Restaurant discounts

Wellbeing platform

Career development

Zusammenfassung

Grand Hyatt Barcelona is seeking an Event Rooms Coordinator to plan and coordinate accommodation arrangements for groups and events. You will work across Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events to ensure seamless operations and exceptional guest experiences in a fast-paced luxury environment.

The role is full-time (40 hours/week) with a permanent contract and schedules aligned to group arrivals and events. Fluency in Spanish and English is required.

Qualifikationen

• Experience in group reservations, rooms coordination, event planning, front office, reservations, or hotel operations is preferred.
• Experience in luxury hospitality or similar high-service environment is preferred.
• Strong organizational and time-management skills with attention to detail.

Aufgaben

• Act as main contact for clients on accommodation-related requirements from group confirmation to post-stay follow-up.
• Manage group room blocks, rooming lists, reservations, amendments, cancellations, extensions, and changes.
• Coordinate VIP guests, upgrades, amenities, accessibility needs, and special requests.
• Monitor room block pickup and availability; communicate risks and changes to teams.

Kenntnisse

Group reservations

Room coordination

Event planning

Luxury hospitality

Communication

Tools

HMS

MS Office

Jobbeschreibung

Description: At Grand Hyatt Barcelona, one of the city's newest and most prestigious luxury landmarks, we are looking for a passionate, organized, and service-driven Event Rooms Coordinator to join our Events team. As an Event Rooms Coordinator, you will play a key role in ensuring the successful planning and coordination of accommodation arrangements for groups, meetings, conferences, and events hosted at the hotel. You will be the main point of contact for all room-related requirements once a group is confirmed, ensuring every detail is accurately managed and delivered in line with Hyatt's standards of excellence. If you thrive in a fast-paced luxury environment, enjoy working across multiple departments, and take pride in delivering exceptional guest experiences, this is an exciting opportunity to grow your career within a world-class hospitality brand.

About the Role

As an Event Rooms Coordinator at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for the planning, coordination, and management of accommodation arrangements for groups and events hosted at the hotel. This is an operational full-time position (40 hours per week) offered on a permanent contract, with a schedule aligned to business needs and key group arrival and departure periods. You will work closely with Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events teams to ensure seamless operations and an outstanding guest experience.

Key Responsibilities

The Event Rooms Coordinator is responsible for coordinating all accommodation-related aspects of assigned groups, ensuring room arrangements are managed accurately and efficiently in line with client expectations, contractual agreements, and Hyatt brand standards. Responsibilities include, but are not limited to:

• Acting as the main point of contact for clients regarding all accommodation-related requirements from group confirmation through post-stay follow-up.
• Managing group room blocks, rooming lists, reservations, amendments, cancellations, extensions, and accommodation changes throughout the planning process.
• Coordinating VIP guests, upgrades, amenities, accessibility requirements, and special accommodation requests.
• Monitoring room block pickup and availability, proactively communicating risks, changes, and opportunities to relevant teams.
• Coordinating closely with Reservations, Front Office, Housekeeping, Revenue, Finance, and Events teams to ensure seamless accommodation operations.
• Managing group arrivals and departures, including check-in procedures, key distribution, hospitality desks, luggage arrangements, and operational requirements.
• Ensuring room rates, billing instructions, payment arrangements, and contractual conditions are accurately reflected in hotel systems.
• Supporting revenue optimization through upgrades, room extensions, and additional room-night opportunities when appropriate.
• Managing last-minute changes and operational challenges with professionalism and a solutions-oriented mindset.
• Completing post-stay follow-up, including billing accuracy, outstanding accommodation matters, and guest feedback.

Qualifications:

Qualifications & Requirements

• Previous experience in group reservations, rooms coordination, event planning, front office, reservations, or hotel operations is highly preferred.
• Experience in luxury hospitality or a similar high-service environment is highly preferred.
• Strong organizational and time-management skills, with excellent attention to detail and accuracy.
• Ability to manage multiple groups and room blocks simultaneously in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a guest and client-focused mindset.
• Strong problem-solving skills and the ability to remain calm and efficient when managing last-minute changes.
• Good understanding of hotel room operations, reservations processes, billing procedures, and group accommodation requirements.
• Strong numerical accuracy and attention to rates, dates, room inventory, and billing details.
• Fluency in Spanish and English is required; additional languages are a strong plus.
• Proficiency with hotel management systems and Microsoft Office tools.
• Ability to work collaboratively across departments, particularly with Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events.
• Flexibility to adapt to operational needs, particularly during key group arrivals and departures.
• Professional appearance and demeanor, consistently reflecting the Hyatt brand.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and shape how we work with our guests and each other.

What You'll Love About Us

• Special Hyatt hotel rates for you, your family, and friends from day one.
• Discounts at hotel restaurants and bars.
• Employee restaurant with nutritious and varied daily menus.
• Free access to a wellbeing and mental health support platform.
• Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a vibrant mosaic of cultures, backgrounds, and experiences, and your unique contribution will be valued. Join the Grand Hyatt Barcelona team and become YOUR best version.

Primary Location: ES-Barcelona

Organization: Grand Hyatt Barcelona

Job Level: Full-time

Job: Bars/Restaurants/Outlets

Req ID: BAR

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.