Event Rooms Coordinator

Grand Hyatt; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff hotel rates

Restaurant/Bar discounts

Employee dining

Wellbeing platform access

Training & career growth

Descripción de la vacante

Grand Hyatt Barcelona is seeking an Event Rooms Coordinator to plan, coordinate, and manage accommodation arrangements for groups and events hosted at the hotel. The role is an operational full-time position (40 hours per week) with a permanent contract, aligned to key group arrivals and departures.

You will work closely with Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events to ensure seamless operations and an exceptional guest experience.

Formación

• Experience in group reservations or event planning is preferred.
• Strong organizational skills and attention to detail.
• Fluent in Spanish and English is desirable; additional languages a plus.

Responsabilidades

• Serve as main contact for clients on accommodation needs from group confirmation to post-stay follow-up.
• Manage group room blocks, rooming lists, reservations, cancellations, and changes.
• Coordinate VIP guests, upgrades, amenities, and special accommodation requests.
• Monitor room block pickup and communicate risks or opportunities to teams.
• Ensure accurate room rates, billing, and contractual terms in hotel systems.
• Collaborate with Reservations, Front Office, Housekeeping, Revenue, Finance, and Sales.

Conocimientos

Group Reservations

Rooms Coordination

Event Planning

Front Office

Hotel Operations

Herramientas

Hotel Management Systems

Microsoft Office

Descripción del empleo

Summary

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury landmarks, we are looking for a passionate, organized, and service-driven Event Rooms Coordinator to join our Events team.

Organization - Grand Hyatt Barcelona

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury landmarks, we are looking for a passionate, organized, and service-driven Event Rooms Coordinator to join our Events team.

About The Role

As an Event Rooms Coordinator at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for the planning, coordination, and management of accommodation arrangements for groups and events hosted at the hotel.

This is an operational full-time position (40 hours per week) offered on a permanent contract, with a schedule aligned to business needs and key group arrival and departure periods.

You will work closely with Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events teams to ensure seamless operations and an outstanding guest experience.

Key Responsibilities

• Acting as the main point of contact for clients regarding all accommodation-related requirements from group confirmation through post-stay follow-up.
• Managing group room blocks, rooming lists, reservations, amendments, cancellations, extensions, and accommodation changes throughout the planning process.
• Coordinating VIP guests, upgrades, amenities, accessibility requirements, and special accommodation requests.
• Monitoring room block pickup and availability, proactively communicating risks, changes, and opportunities to relevant teams.
• Coordinating closely with Reservations, Front Office, Housekeeping, Revenue, Finance, and Events teams to ensure seamless accommodation operations.
• Managing group arrivals and departures, including check-in procedures, key distribution, hospitality desks, luggage arrangements, and operational requirements.
• Ensuring room rates, billing instructions, payment arrangements, and contractual conditions are accurately reflected in hotel systems.
• Supporting revenue optimization through upgrades, room extensions, and additional room-night opportunities when appropriate.
• Managing last-minute changes and operational challenges with professionalism and a solutions-oriented mindset.
• Completing post-stay follow-up, including billing accuracy, outstanding accommodation matters, and guest feedback.

Qualifications & Requirements

• Previous experience in group reservations, rooms coordination, event planning, front office, reservations, or hotel operations is highly preferred.
• Experience in luxury hospitality or a similar high-service environment is highly preferred.
• Strong organizational and time-management skills, with excellent attention to detail and accuracy.
• Ability to manage multiple groups and room blocks simultaneously in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a guest and client-focused mindset.
• Strong problem-solving skills and the ability to remain calm and efficient when managing last-minute changes.
• Good understanding of hotel room operations, reservations processes, billing procedures, and group accommodation requirements.
• Strong numerical accuracy and attention to rates, dates, room inventory, and billing details.
• Fluency in Spanish and English is required; additional languages are a strong plus.
• Proficiency with hotel management systems and Microsoft Office tools.
• Ability to work collaboratively across departments, particularly with Reservations, Front Office, Housekeeping, Revenue, Finance, Sales, and Events.
• Flexibility to adapt to operational needs, particularly during key group arrivals and departures.
• Professional appearance and demeanor, consistently reflecting the Hyatt brand.

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and shape how we work with our guests and each other.

What You'll Love About Us

• Special Hyatt hotel rates for you, your family, and friends from day one.
• Discounts at hotel restaurants and bars.
• Employee restaurant with nutritious and varied daily menus.
• Free access to a wellbeing and mental health support platform.
• Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a vibrant mosaic of cultures, backgrounds, and experiences, and your unique contribution will be valued.

Join the Grand Hyatt Barcelona team and become YOUR best version.